Per-Diem Scheduler

Brown Medicine•Newport Beach, CA

3d•Onsite

About The Position

Receives Diagnostic Imaging & Special Procedure bookings from physicians and physicians’ representatives and compiles Diagnostic Imaging Schedules. Performs a wide array of secretarial and reception duties for all of Diagnostic Imaging, including, electronic scheduling, and electronic processing of patients. Provides physicians and appropriate staff with results of diagnostic procedures, by phone, or electronically. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate.

Requirements

High School graduation, or equivalent.
Proficiency in data entry.
Knowledge of medical terminology and/or experience in a medical office setting preferred.
Excellent organizational and customer service skills required.
Must be able to sit 1-3 hrs, stand, 3 - 7 hrs, squat 1-3 hours, and lift 10-35 lbs with good body mechanics.
Moderate bending required.
Must be able to use both hands and wrists with frequent fine motor movement and repetition.
Near vision must be accurate at 20/20, far vision 20/40, with minimal color discrimination.
Must hear whisper at eight feet.

Responsibilities

Demonstrates understanding of Hospital’s Mission, Vision and Values.
Demonstrates understanding of job description, performance expectations, and competency assessment plan.
Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to our Customer Service Standards.
Complies with department and hospital policies and procedures.
Completes mandatory education.
Participates in departmental and interdepartmental Quality Improvement activities.
Prepares Diagnostic Imaging, Inpatient and Special Procedure bookings from the physician and his/her representative by telephone.
Schedules procedures using methods that maximize all Diagnostic Imaging modalities.
Enters pertinent data into the RIS. Retains original documentation (e.g. faxes, requisitions).
Consults with Lead Techs and Radiologists regarding changes in the Diagnostic Imaging schedules.
Recognizes scheduling priorities and adjusts schedules accordingly.
Receives Diagnostic Imaging procedural cancellations from physicians or patients and adjusts Diagnostic Imaging schedule accordingly.
Demonstrates a complete knowledge of procedural preps and communicates instructions to patients, as necessary.
Ensures accurate and complete clinical information is obtained for all exams requested and that the referring physician is identified.
Demonstrates excellent customer service & phone skills to accurately schedule patients in a timely and efficient manner.
Demonstrates ability to answer multi-line telephones, take messages & communicate information effectively.
Demonstrates ability to communicate diagnostic reports to physicians by phone, digital dictation system or electronically.
Receives patients and visitors to the department, answers inquiries and refers them to the appropriate staff.
Performs other related duties as required.