Imaging Coordinator

Springfield Clinic•Springfield, MO

About The Position

The Imaging Coordinator coordinates exams across multiple Radiology modalities using incoming calls and task lists. The role verifies patient demographics, insurance, CPT codes, and diagnosis codes when coordinating exams, and helps ensure required authorizations and documentation are in place. It involves communicating with patients, providers, technologists, radiologists, management, and other clinic teams to support safe and effective scheduling and patient care. The coordinator also performs secondary patient check-in and registration duties, maintains patient records and imaging documentation, schedules walk-in and outpatient x-rays, assists with patient billing and payments, and provides excellent customer service while following clinic policies, privacy requirements, and applicable safety training. The work takes place in a medical office environment and involves direct patient contact.

Requirements

High school graduate or GED required.
Ability to control emotions and maintain composure under stress, using tact and good judgment.
Excellent organizational and interpersonal communication skills.
Excellent computer and telephone skills.
Self-motivated with the ability to problem solve.
Clear, articulate speaking voice.
Ability to lift, walk, stoop, and sit at a computer for long periods.
Manual dexterity to use a keyboard and handle equipment and appliances.

Responsibilities

Coordinate Radiology procedures through the Radiology Information System (RIS), responding to calls from patients and providers’ offices and working task lists.
Answer, screen, and route calls courteously and according to departmental guidelines.
Verify that scheduled exams have appropriate diagnosis and CPT codes and obtain or verify prior authorization when required.
Communicate pending pre-certification issues to technologists and Radiology management, and work with internal teams and outside providers to obtain correct orders and insurance authorization documentation.
Review patient screening information to support safe scanning and compliant billing procedures.
Verify insurance eligibility and update patient information as needed.
Build workers’ compensation cases and referrals in APM (Allscripts Practice Management), including authorization information.
Collaborate with technologists, on-site radiologists, and management to maximize scheduling efforts; work RIS wait lists and modify schedules to accommodate add-on patients.
Screen patients regarding contrast, pacemakers or defibrillators, hardware, and implantable devices to ensure exams can be safely performed.
Identify and schedule accommodations needed for ADA compliance or interpreter services.
Explain exam expectations and required preparation to patients.
Communicate effectively with healthcare professionals, patients, and patient advocates.
Comply with incident reporting procedures, OSHA requirements, required Springfield Clinic training, the Code of Conduct, and Ethics Standards.
Check in patients for Radiology procedures, verify and update demographics, and register new patients.
Ensure precertification and insurance information is correct and updated as needed.
Scan consents and signed documents into patient charts and scan outside reports into the PACS system.
Schedule walk-in and outpatient x-rays and ensure outside images and reports are obtained.
Burn discs for patients and coordinate with the Release of Information team to verify accurate documentation.
Assist with preparing outgoing communication letters.
Collect payments and coordinate patient billing with the Radiology Financial Counselor or patient Customer Service Representative.
Perform other job duties as assigned.