Imaging Coordinator

Springfield Clinic•Springfield, IL

9d•$20 - $29

About The Position

The Imaging Coordinator coordinates exams across multiple Radiology modalities using incoming calls and task lists. The role verifies patient demographics and insurance information, and confirms CPT and diagnosis codes when coordinating exams. The coordinator works with patients, providers, technologists, radiologists, and clinic management to facilitate scheduling, authorization, patient screening, and appropriate documentation. The position also performs patient check-in and registration, manages imaging records and outside reports, and supports billing and customer service activities.

Requirements

High school graduate or GED required.
Ability to control emotions and maintain composure under stress, using tact and good judgment.
Excellent organizational and interpersonal communication skills.
Excellent computer and telephone skills.
Self-motivated with the ability to problem solve.
Clear, articulate speaking voice.
Ability to lift, walk, stoop, and sit at a computer for long periods.
Manual dexterity to use a keyboard and handle equipment and appliances.
Prior radiology experience is not required.

Responsibilities

Coordinate Radiology procedures through the Radiology Information System (RIS) using incoming calls from patients and providers’ offices or task lists.
Answer, screen, and route calls courteously and respectfully in accordance with departmental guidelines.
Verify appropriate diagnosis and CPT codes for scheduled exams.
Verify prior authorization for exams that require it and communicate pending pre-certification issues to technologists and Radiology management.
Work with clinic team members and outside providers to obtain correct orders and insurance authorization documentation.
Review patient screening information to support safe scanning and proper billing procedures.
Verify insurance eligibility and update information as needed.
Build workers’ compensation cases in APM (Allscripts Practice Management).
Build referrals for MOHA and outside providers in APM and attach them to imaging appointments with authorization information.
Collaborate with technologists, on-site radiologists, and management to maximize scheduling efforts.
Work wait lists in RIS and modify imaging schedules to accommodate add-on patients.
Screen patients for contrast, pacemakers or defibrillators, hardware, and implantable devices to determine whether exams can safely be performed at Springfield Clinic.
Determine whether patients need accommodations to comply with ADA standards or interpreter services, and schedule accordingly.
Explain exam expectations and required preparation to patients.
Communicate effectively with health care professionals, patients, and their advocates, orally and in writing.
Comply with Springfield Clinic incident reporting policies and procedures and required OSHA and clinic training.
Provide excellent customer service and adhere to Springfield Clinic’s Code of Conduct and Ethics Standards.
Perform other job duties as assigned.
Check in patients for Radiology procedures, verify and update demographics, and register new patients.
Ensure precertification and insurance information is correct and update it as needed.
Scan consents and signed documents into patient charts.
Schedule walk-in and outpatient x-rays.
Scan outside reports into the PACS system and ensure outside images and reports are obtained.
Burn discs for patients and correspondence, and work with the Release of Information team to verify accurate documentation.
Assist with preparing communication letters.
Collect payments and coordinate patient billing with the Radiology Financial Counselor or patient Customer Service Representative.