Clinical Imaging Coordinator

WVU Medicine•Institute, WI

About The Position

The Clinical Imaging Coordinator is the subject matter expert for Infinitt/PACS software and is responsible for its day-to-day operation, including image workflow, troubleshooting, and optimizing software capabilities. The role identifies opportunities to improve efficiency and throughput in the Ophthalmology clinic and develops systems solutions that meet functional needs, streamline operations, and support patient safety and confidentiality. The coordinator serves as a liaison between the department and WVUH IT, including Epic Ambulatory Support and PACS teams, WVUH Biomed Engineering, and vendor support personnel. Working with department leadership, the coordinator ensures image data transfers properly into Infinitt and identifies and corrects errors in Infinitt/Epic data transmission. The position also supports Epic enhancements, staff and provider onboarding, application maintenance, work-list upkeep, order corrections, and provider and department Smart Phrases. The coordinator collaborates with compliance, billing, legal, and other departments to help ensure provider Epic documentation follows current standards and practices. The role requires a strong understanding of ophthalmic equipment and diagnostic ancillary testing. Duties include educating support staff, maintaining and calibrating equipment, and coordinating troubleshooting, setup, follow-up support, and training with vendors. The coordinator also monitors application performance, supports projects, helps resolve production issues, and works with Biomed and WVUH IT on equipment maintenance, setup, networking, and related issues.

Requirements

Hold one of the following JCAHPO credentials: Certified Ophthalmic Assistant (COA), Certified Ophthalmic Technician (COT), or Certified Ophthalmic Medical Technician (COMT).
Five years of Ophthalmology experience.
Experience with systems applications, including design, testing, troubleshooting problems, and/or training.
Ability to handle and maintain confidential information.
Ability to work well under high stress.
Ability to work independently or cooperatively as a team member.
Ability to adapt to various workloads and assignments.
Good oral and written communication skills.
Ability to work with multidisciplinary groups and facilitate meetings.
Ability to prioritize tasks.
Ability to work in a fast-paced, rapidly changing environment and be flexible.

Nice To Haves

Familiarity with PACS and Electronic Health Record (EHR) applications.

Responsibilities

Maintain a thorough understanding of supported applications, related interfaces, upgrades, and enhancements.
Help identify and resolve daily production problems in a timely manner according to department policy.
Investigate vendor application packages and participate in system selections.
Manage projects assigned by leadership.
Provide instruction on department ancillary testing equipment, including biometry, perimetry, ophthalmic photography, and anterior segment equipment, as well as software releases and modifications.
Monitor application performance and make recommendations to leadership.
Work with Biomed to ensure annual performance maintenance is completed on ancillary testing and clinical equipment.
Perform weekly, monthly, and yearly calibration and cleaning maintenance of clinical devices and equipment.
Work with WVUH IT to set up new devices and equipment and troubleshoot networking and other IT issues.
Operate and optimize Infinitt/PACS, including image workflow and troubleshooting.
Identify efficiency and throughput opportunities and systems solutions for the Ophthalmology clinic.
Ensure proper image data transfer into Infinitt and oversee and correct errors in Infinitt/Epic data transmission.
Serve as a liaison among the department, WVUH IT, Biomed Engineering, and vendor support personnel.
Support Epic enhancements, staff and provider onboarding, and resolution of software workflow and clinical issues.
Maintain Epic components, including technical work lists, scheduling and correcting erroneously entered orders, and provider and department Smart Phrases.
Collaborate with compliance, billing, legal, and other departments regarding provider Epic documentation standards and practices.
Develop knowledge of ophthalmic equipment and perform diagnostic ancillary testing.
Educate support staff and coordinate vendor troubleshooting, equipment setup, follow-up support, and training.