ILS Coordinator - Hiring ASAP!

ARC of Butte County • Chico, CA

2d • $26 - $28 • Onsite

About The Position

The ILS Coordinator supports the daily operations of The Arc of Butte County’s Independent Living Services program. The role helps ensure individuals with intellectual and developmental disabilities receive quality, person-centered services that promote independence and improve quality of life. The coordinator manages client services and documentation, coordinates and supports ILS Instructors, and works with clients, families, service coordinators, and community partners. The position also helps address service needs, maintain program compliance, and ensure services align with clients’ Individual Service Plans (ISPs).

This is an in-person, on-site position based in Chico, California. Remote work is not available. The role may involve local travel to meet clients or partners or attend events, as applicable, and work in office and community settings.

Requirements

• Experience supporting individuals with intellectual and developmental disabilities or individuals receiving community-based services.
• Experience coordinating services, programs, staff schedules, or client caseloads.
• Ability to provide staff guidance, coaching, and constructive feedback.
• Strong organizational and time-management skills, including the ability to manage multiple priorities and deadlines.
• Strong problem-solving skills and sound judgment when responding to client or staffing concerns.
• Effective written and verbal communication skills.
• Ability to communicate professionally with clients, families, employees, and community partners.
• Ability to maintain accurate records and follow documentation requirements.
• Comfort using digital tools, scheduling platforms, and electronic record systems.
• Ability to work independently while collaborating with program leadership and team members.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Commitment to promoting independence, client choice, dignity, and inclusion.
• Must pass a post-offer pre-employment background check, non-arduous physical, and drug/TB screen.
• Ability to travel locally to meet with clients or partners or attend events, if applicable.
• Ability to work in office and community settings.
• Ability to perform essential job duties with or without reasonable accommodation.

Nice To Haves

• Associate degree or higher in Human Services, Social Work, Psychology, Sociology, Special Education, or a related field preferred.
• Equivalent combinations of education, training, and relevant work experience will be considered.

Responsibilities

• Coordinate daily ILS program operations and client services.
• Manage new client referrals, intake assessments, and service coordination.
• Assist with developing, reviewing, and updating Individual Service Plans (ISPs).
• Monitor client progress and ensure services align with authorized goals and program requirements.
• Communicate with clients, families, ILS Instructors, and service coordinators about client needs and program updates.
• Address client service concerns, staffing challenges, and urgent situations, coordinating support as needed.
• Participate in daily team meetings and communicate relevant program updates.
• Assist with recruiting, interviewing, onboarding, and training ILS Instructors.
• Coordinate instructor assignments, schedules, and staff coverage.
• Provide coaching, guidance, and performance feedback to ILS Instructors.
• Monitor staff performance, participate in employee evaluations, and address performance concerns with program leadership.
• Ensure staff follow organizational policies, service expectations, and documentation requirements.
• Advocate for clients and support informed decision-making, independence, and community participation.
• Assist clients with housing opportunities, community resources, and independent living skills.
• Coordinate with Far Northern Regional Center, service coordinators, and community agencies.
• Support Resource Station activities, food distribution services, and community partnerships, including Feeding America.
• Build and maintain professional relationships with clients, families, and community partners.
• Maintain accurate, complete, and timely client and program records.
• Review instructor documentation for accuracy, completeness, and compliance.
• Ensure incident reports and General Event Reports (GERs) are submitted through appropriate systems, including Therap, within required timelines.
• Follow procedures for reporting suspected abuse or neglect, including to Adult Protective Services (APS) and Child Protective Services (CPS), as required.
• Use MITC, CareSmartz, Asana, Google Calendar, and Therap to coordinate schedules, services, documentation, and program activities.
• Assist with program reports and documentation monitoring, and identify opportunities to improve service quality and operational efficiency.
• Collaborate with the ILS Associate Director to address program needs and support continuous improvement.
• Perform other related duties as assigned based on organizational and program needs.

Benefits

• Health, dental, and vision insurance; offerings may vary based on position and eligibility.
• Company-paid basic life insurance; offerings may vary based on position and eligibility.
• 401(k) retirement plan with up to a 3% employer match; offerings may vary based on position and eligibility.
• Paid time off, including vacation and paid sick leave; offerings may vary based on position and eligibility.
• 11 paid holidays plus 1 floating holiday; offerings may vary based on position and eligibility.
• Paid training and professional development opportunities; offerings may vary based on position and eligibility.
• Employee discount at the Arc thrift store; offerings may vary based on position and eligibility.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree