IGA Operations and Support Lead - VP

State Street•Princeton, NJ

17d•$130,000 - $205,000•Hybrid

About The Position

The IGA Operations and Support Leader is accountable for the reliable, secure and efficient operation of enterprise identity governance services. The role unifies platform run, access operations, governance operations and service excellence under one operating model while preserving control ownership, service continuity and 24x7 coverage where required. The position provides operational leadership across support towers, establishes service-management practices, oversees identity governance platforms and processes, and drives service quality, risk management, automation and vendor performance. It can be performed in a hybrid model, balancing work from home and office according to individual needs and role requirements.

Requirements

Bachelor's degree in Information Technology, Computer Science, Cybersecurity or a related field, or equivalent experience.
10+ years in IAM, cybersecurity operations or enterprise technology operations, including significant leadership responsibility in a complex, controlled environment.
Deep knowledge of identity lifecycle operations, provisioning, access certification, roles, entitlements, segregation of duties and reconciliation.
Leadership experience with SailPoint IdentityIQ, IdentityNow or an equivalent enterprise IGA platform.
Strong command of IT service management, operational resilience, production controls, change governance, service measurement, audit and regulatory commitments.
Experience leading internal teams and third-party providers through service stabilization, transformation and continuous improvement.
Enterprise operational leadership and service ownership.
Risk and control mindset.
Data-driven decision-making.
Executive communication and stakeholder influence.
Vendor, financial, transformation and talent leadership.

Nice To Haves

Master's degree.
CISSP, CISM, CISA, ITIL or vendor-specific IGA certification.
Financial-services or other highly regulated industry experience.
Knowledge of ServiceNow, workflow automation, operational analytics, PAM, authentication, zero trust, cloud identity and scripting.

Responsibilities

Provide single-point accountability across Platform Run, Access Operations, Governance Operations and Service Excellence; lead tower owners through common governance, service ownership and escalation.
Establish a common service catalogue, intake and priority model, SLAs, scorecard and escalation path.
Oversee incident, problem, request, change, release, capacity, disaster recovery and service continuity.
Drive backlog health, root-cause elimination, cross-training and reduction of duplicate handoffs across five support towers and approximately 78 resources.
Ensure stable and secure operation of SailPoint, integrations, connectors, batch processing and supporting infrastructure, including L1-L3 support, monitoring and production controls.
Oversee joiner, mover and leaver administration, provisioning, deprovisioning, queues, reconciliation and exception management.
Lead operational support for certifications, roles, entitlements, segregation of duties, control execution, evidence production and access reporting.
Define consistent measures for demand, SLAs, backlog, quality, risk, capacity, automation and customer experience; increase self-service and automate high-volume manual work.
Maintain audit readiness through clear control ownership, traceable evidence, timely issue management and sustainable remediation.
Own workforce planning, budget inputs and vendor governance.
Act as the senior operational interface for technology, cybersecurity, business, application, risk and control stakeholders.

Benefits

Retirement savings plan (401K) with company match.
Insurance coverage including basic life, medical, dental, vision, long-term disability and optional additional coverages.
Paid time off including vacation, sick leave, short-term disability and family care responsibilities.
Employee Assistance Program.
Eligibility for annual performance-based incentive awards, excluding certain sales roles subject to sales incentive plans.
Eligibility for certain tax-advantaged savings plans.
Flexible Work Programs.
Development programs and educational support.
Paid volunteer days.
Matching gift programs.
Employee networks.