IFP/IFR Team Lead

A Blessing of Hope•Kearney, NE

About The Position

The IFP/IFR Team Lead serves as a mentor and onboarding resource for new hires while continuing to perform regular role responsibilities and provide agency services. The role welcomes new employees, coordinates and supports their onboarding and shadowing, reinforces training, and helps determine when they are ready for field work. The Team Lead is expected to model strong documentation and service delivery and maintain at least one active Family Support or PTSV case. The Team Lead communicates regularly with mentees, managers, and the Training & Development Manager, providing progress updates and promptly raising concerns or additional training needs. The role requires professionalism, accountability, reliability, confidentiality, trauma-informed practice, positive communication, and appropriate professional boundaries. The position reports to the Direct Service Area Manager.

Requirements

Ability and willingness to provide all agency services, including Family Support and PTSV.
Maintain at least one active Family Support or PTSV case.
Demonstrate professionalism, accountability, reliability, confidentiality, and trauma-informed practice.
Maintain positive communication and professional boundaries.
Attend required meetings and one-on-ones.
Respond to mentees, managers, and the Training & Development Manager within 24 hours whenever possible.

Responsibilities

Serve as a positive role model and mentor, and welcome new hires into the company.
On a new hire’s first day of NEO, send a welcome text and an email with contact information, a tentative shadowing schedule, and important onboarding information.
Hold a one-on-one meeting during NEO week before shadowing begins to review expectations, answer questions, and build rapport.
Coordinate the mentee’s shadowing schedule and provide ongoing coaching.
Meet with mentees weekly during days 1–30, biweekly during days 31–60, and monthly during days 61–90.
After each mentee meeting, email the Training & Development Manager a brief progress update, including strengths, concerns, and additional training needs.
Meet with the Training & Development Manager weekly during days 1–30, biweekly during days 31–60, and monthly during days 61–90; after 90 days, continue monthly one-on-one meetings as needed.
Attend the mandatory one-hour Team Lead meeting each month.
Review the post-training checklist after each NEO.
Review documentation expectations, email templates, communication standards, forms, and agency resources with mentees; reinforce NEO concepts and answer questions.
Coordinate shadowing opportunities and ensure each mentee completes 15–20 shadowing hours before field readiness.
Begin shadowing the Monday following NEO and work toward field readiness by the following Monday whenever appropriate.
Notify the Training & Development Manager if additional shadowing is needed or if a mentee is ready early.
Be willing to provide all agency services, including Family Support and PTSV, and maintain at least one active Family Support or PTSV case.
Model best practices in documentation and service delivery.
Respond to mentees, managers, and the Training & Development Manager within 24 hours whenever possible; communicate concerns promptly and professionally.
For shadowing cancellations, notify the mentee immediately, assist in finding alternative shadowing opportunities, and notify the Training & Development Manager if cancellations affect shadowing hours or field readiness.
Demonstrate professionalism, accountability, reliability, confidentiality, and trauma-informed practice; maintain positive communication and professional boundaries.
Attend required meetings and one-on-ones, lead by example, and uphold the mission, vision, values, and expectations of A Blessing of Hope.

Benefits

Medical insurance (70% employer-paid for employees; 50% for dependents)
Dental insurance
Vision insurance
Short-term disability (100% employer-paid)
Life insurance (100% employer-paid)
Up to 10 days of paid vacation annually
Up to 7 days (56 hours) of paid sick leave
8 paid holidays per year
6 weeks of 100% paid maternity leave after one year of employment
401(k) plan with employer contributions beginning after one year of employment
Mileage reimbursement of $0.55 per mile for approved work-related travel
Drive time paid at the listed hourly pay rate
Documentation pay equal to 40% of client face-to-face hours at the regular hourly wage for weekly documentation