IFM Vendor Manager

JLL•Riverwoods, IL

1d•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. This role involves managing the overall vendor management program, ensuring adherence to established processes, driving program execution, and identifying and driving best practices and standardization. The position also serves as a point of escalation for vendor performance issues and acts as a central point of contact between JLL and vendors. JLL is a leading global provider of real estate and investment management services, a Fortune 500® company with operations in over 80 countries.

Requirements

High School Diploma or GED
7 Years of relevant experience
Customer service mindset; solid interpersonal skills and integrity
Proficient analytical qualities to measure vendor performance.
Excellent analytical, problem solving, and project management skills
Demonstrated ability to manage multiple projects – prioritization
Exceptional people skills, exhibiting the ability to work comfortably with individuals at all levels within the company
Computer proficiency in Word, Excel & PowerPoint

Nice To Haves

BA in Supply Chain Management
CIO governance

Responsibilities

Manage the overall vendor management program.
Ensure applicable meetings are scheduled with the vendors and tracking of outstanding action items to their completion.
Ensure management is aware of any serious deficiencies with the vendors and outlining and managing the corrective action plan.
Drive adherence to established processes and demonstrate agility to meet Vendor Management program requirements.
Maintain proper identification of regulated service providers subject to GxP controls at the account, and enforce change management of these vendors at the account
Align as appropriate with JLL account quality to properly qualify and manage vendors providing regulated services to the client.
Support preparation of required vendor qualification documentation.
Escalate risks throughout the organization appropriately
Identify and drive best practices and standardization
Lead and direct process and program improvement
Manage the process that enables vendors to be included within the VM program
Serve as point of escalation for issues related to vendor performance
Assist and lead when applicable communications, processes, reporting, and program outputs to management
Act as a central point of contact between JLL and vendor and be able to manage all levels of stakeholders to create success.
Drive ongoing process improvement to deliver increasing operational efficiency.