IFM Director

JLL•Olympia, WA

1d•$150,000 - $250,000•Remote

About The Position

The IFM Lead drives strategy, integrated service delivery, and operational excellence for emerging IFM business with significant rapid growth potential. This is a high-impact leadership role responsible for leading multiple Facility Managers across pilot geographies, with intent to rapidly scale to oversee multiple Regional Facility Managers and Facility Managers across the US and Canada. You'll build and scale new client relationships, manage service transitions, negotiate expansion opportunities, and establish the operational foundation for enterprise-wide growth. You'll establish best practices, track performance metrics (KPIs, SLAs, cost savings), manage critical programs (business continuity, property inspections, performance management), and serve as the strategic liaison between the Account Director and Firm resources. This role requires up to 50% travel and on-call availability for high-severity event escalation as required. The ideal candidate thrives in dynamic, entrepreneurial environments with proven experience managing geographically dispersed teams, scaling operations, and driving multi-site business expansion.

Requirements

Bachelor's degree or equivalent experience
Minimum 7 years' experience in commercial real estate and/or Facilities Management
Proven track record managing multi-site, geographically dispersed operations and scaling teams
Experience with transitions, client expansion, and business growth
Strong leadership, communication, and analytical skills
Advanced computer skills (MS Office Suite)
Ability to travel up to 50% and maintain on-call availability for high-severity escalations

Nice To Haves

10+ years' experience in Facilities Management
Experience scaling operations from initial sites to regional/national footprint
Background managing Regional Managers or building multi-tier organizational structures
Familiarity with US and Canadian facilities management regulations

Responsibilities

Lead multiple Facility Managers across several US and Canadian geographies, building scalable organizational structures to support rapid expansion
Position the organization for growth from current multi-site operations to leading multiple Regional Facility Managers and their teams across North America
Lead transition management and integration of new IFM sites across diverse markets, establishing standardized operational frameworks that enable consistent scaling
Identify and negotiate expansion opportunities with clients, translating business requirements into growth initiatives across geographies
Build trusted advisor relationships across emerging accounts, anticipating client needs and delivering solutions that exceed expectations regardless of location
Develop innovation strategies that create competitive differentiation and unlock new business opportunities at enterprise scale
Own all Facilities Management aspects across the geographically dispersed portfolio including business continuity, building financials, customer experience, facility condition inspections, work order management, and client initiative execution
Serve as on-call escalation point for high-severity events, providing leadership and crisis management across all sites as required
Establish consistent standards and processes across multiple sites while adapting to regional requirements and market conditions
Support HSSE/EHS compliance with environmental laws, codes, and regulations across all locations
Collaborate with engineering leadership on preventative maintenance programs (NGM) and JLL's Operations Compliance Program
Integrate service delivery across functions and geographies, managing seamless handoffs while ensuring alignment with client objectives
Create and manage programs, processes, and tools that drive measurable results and enable scalable best practices across diverse locations
Hire, develop, and retain top talent across multiple markets; build high-performing, geographically dispersed teams capable of delivering operational excellence in fast-paced, agile environments
Develop leadership pipeline and organizational structures to support transition from managing FMs to leading multiple RFMs and their teams
Foster employee engagement and career growth while scaling team capabilities to match rapid business expansion across North America
Provide regular coaching, feedback, and leadership direction that elevates individual and team performance across distance and time zones
Translate firm strategy into actionable business opportunities that inspire and mobilize distributed teams
Drive outperformance on key metrics through proactive planning and execution across all sites
Implement quality assurance and continuous improvement programs that establish benchmarks for best-in-class service delivery at enterprise scale
Identify trends, diagnose patterns, and solve complex problems with analytical rigor across diverse markets
Share learnings and replicate successes across geographies and the broader account and firm