IFM Vendor Coordinator

JLL•Las Vegas, NV

20h•Remote

About The Position

The IFM Vendor Coordinator will oversee vendor compliance, vendor communication, and vendor development, working closely with the Operation Manager to support all facility activities. This role serves as the first point of contact for internal and external customers seeking support and information from third-party services. The coordinator will perform day-to-day oversight and completion of work orders, assist with budgetary requests, analysis, and reporting, and provide backup support for meetings. They will also assist in solving problems associated with building services/property management, initiate new business vendors, and maintain existing vendor business relationships to ensure proper vendor coverage. The Vendor Services Coordinator is responsible for managing the company's vendor verification programs to ensure a defined set of association vendors meet the company's requirements, developing strong working relationships with vendors, and collaborating to identify and correct service concerns. Additional accountabilities include setting up and adjusting vendor status in accounting systems, researching invoices, monitoring/analyzing/reporting vendor performance, ensuring appropriate follow-up with vendors, team, and client, and continuously improving processes for client satisfaction. The role also involves assisting Finance, Sourcing, and other Account Management team members, receiving and dispatching work requests, and coordinating maintenance activities. The ideal candidate will reside in Nevada, Oregon, or Washington.

Requirements

2+ years’ experience with Facility or Property Administration
Associates degree in facilities management, building, business, or other related field
2+ years of facilities or commercial real estate experience in an admin capacity
Superior customer service skills and orientation
Ability to maintain professionalism at all times under stressful situations
Ability to plan and manage work under time constraints
Ability to multitask and work without direct supervision
Proficient in MS Office
Strong written, verbal, and people skills
Strong organizational skills and collaborative style
Candidates must be authorized to work in the United States without sponsorship

Nice To Haves

Familiar with Corrigo CMMS

Responsibilities

Perform day-to-day oversight and completion of work orders, providing status updates to the Operations Manager as necessary.
Assist with budgetary requests, analysis, and reporting.
Provide backup support for meetings.
Assist in solving problems associated with building services/property management.
Initiate new business vendors while also maintaining existing vendor business relationships to ensure proper vendor coverage for customer locations.
Manage the company's vendor verification programs to ensure a defined set of association vendors meet the company's requirements.
Serve as the vendor's first point of contact while developing strong working relationships with both new and existing vendors.
Collaborate with vendors to identify and correct service concerns.
Set up and adjust the status of all vendors in the accounting systems and research invoices received from vendors not yet in the system.
Monitor/analyze/report vendor performance and results, including cost, lead time, and vendor issues and/or complaints.
Ensures appropriate follow-up with vendors, team and client.
Seeks to continuously improve processes and systems for overall client satisfaction.
Assist Finance, Sourcing, and other Account Management team members.
Assists with receiving and dispatching work requests to technical staff, vendors, or other service providers.
Assists with the coordination and scheduling of maintenance activities.
Handle multiple demands/priorities effectively and quickly adapt to change.
Other duties as assigned