Vendor Manager

Baystate Health•Springfield, MA

1d•$89,606 - $121,804•Onsite

About The Position

The Vendor Manager- Network Services is responsible for the successful implementation and management of HNE outsourced functions. Analyses potential vendors in partnership with business leads, makes contracting recommendations, and helps drive consensus. Specific vendor management roles and responsibilities may include visiting vendors, communicating with vendors to ask any product or price questions, negotiating contracts to get the desired pricing and analyzing multiple vendors along with key business owners to decide which to use for a particular product. The Vendor Manager -Network Services role is responsible for managing the vendor relationships from the start of the contract through all phases of vendor implementation; testing, and continuous management against the contractual Service Level Agreements (SLAs) and performance guarantees (PGs). They must provide analyses to direct supervisors on vendor(s) performance, costs, product/program enhancements, issues, and ensure the terms of the contracts are followed by all parties. The Vendor Manager-Network Services position supports a specific business area such as Network and Health Services that leverages vendors to meet business requirements. They will build positive relationships with new vendors and maintain good relationships with existing ones as well. Accountabilities Champions a customer focused culture to deepen client relationships and leverage broader Health New England’s relationships, systems and knowledge. Understand how Health New England’s culture and the CX Promise should be considered in day-to-day activities and decisions. Actively pursues effective and efficient operations of their respective areas in accordance with Health New England’s Values, its Code of Conduct and the Associate Handbook, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, and conduct. Champions a high performance environment and contributes to an inclusive work environment.

Requirements

Bachelor's Degree in Business, Finance or related field, plus 5-7 years of experience in the health care industry (at least 3 years in managed care contracting).
Strong knowledge of commercial and government programs reimbursement methodologies and risk sharing models
Proficient in Microsoft Word, Excel and PowerPoint
Ability to use financial and utilization data to formulate rate proposals within budgeted financial targets and evaluate financial impact of changes in payment terms
Initiative and ability to solve problems at the strategic and tactical level
Demonstrates solid communication, interpersonal, relationship-building and negotiation skills
Ability to form and lead teams as necessary for development, and implementation of new or modified policies, programs or processes to support provider contracting objectives
Demonstrates team leadership, facilitation and coaching skills
Bachelors Degree (Required)

Responsibilities

Manage relationships with designated vendors, making sure contract terms are fulfilled and mitigating vendor risk
Create effective partnerships with vendors which benefit both parties
Identify potential vendors (as applicable) and conduct research to determine who offers the best products, prices, and services
Coordinate vendors to develop efficient supply chain strategies
Manage external relations with vendors that provide network solutions for HNE
Perform as functional bridge between the external vendor and internal business owners
Coordinate all vendor management tasks inclusive of working with external vendors and internal employees (e.g. compliance, legal)
Ensure enterprise-wide needs for due diligence, risk assessment and continuing vendor monitoring are being accomplished
Help and coordinate vendor processes and methods to approve vendors
Ensure to track, measure, report and evaluate vendor performance
Troubleshoot all vendor problems and present to management as required
Identify improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions
Identify and implement continuously enhance efficiencies associated with vendor management plus produce fulfillment
Participate to formulate workflow processes, methods and policies for applying vendors
Ensure to collaborate with business operations (e.g. IT, finance, accounts payable, compliance, legal, etc.) areas to assure vendor partners effectively manage plus contracts are completely leveraged
Prepare processes for as well as manage analysis, selection and transition
Monitor contractual agreements for all vendor SLAs
Stimulate steady process enhancement to present increasing operational efficiency in entire business partner processes
Validate vendor processes, policies, and other documentation meet state contractual, federal and accreditation requirements
Manage and scale multiple vendor engagements for technology solutions across the company and drive administrative efficiencies and cost savings
Own, review and ensure satisfaction of vendor scorecards established to adhere to in their SOWs - focusing on service levels, risks, issues, proactively identified opportunities and ideas for improvements
Support monthly and/or quarterly vendor status reporting, supplier metrics, risk indicators and performance metrics
Support various ad-hoc projects supporting program enhancements, process improvements, and other functions
Own execution of and satisfaction of all billing/invoicing business expansion/contraction support, as well as all, reduction, expansion, and termination of vendor SOW
Additional duties as assigned.