IDHS Program Coordinator

Chicago Jobs Council•Chicago, IL

70d•Hybrid

About The Position

The IDHS Program Coordinator is a full-time, grant-funded position that supports the development, coordination, and delivery of training for SNAP and other IDHS Employment & Training providers throughout Illinois. This position reports to the IDHS Training & Development Program Manager and plays a vital role in coordinating logistics, contracts, materials, data collection, evaluation, marketing, and communication for IDHS program trainings and technical assistance, as well as advisory group and community of practice meetings for frontline providers.

Requirements

Commitment to the advancement of the CJC’s organizational mission and the goals of the program.
Passion for CJC’s core values: value every voice, find bold solutions, act with understanding, build connections, and work with intention.
Commitment to continuous improvement (i.e. generate or support ideas to improve efficiency, effectiveness).
Has self-starting work habits (sees what needs to be done without being told) that demonstrate a clear understanding of CJC’s priorities and one’s own job responsibilities, while at the same time being open to receiving and following through with direction.
Participates well in a team including listening to and respecting team members’ ideas, willingness to provide backup on other team members’ projects, display of adaptability when a change is made, and open to incorporating team feedback on work.
Strong interpersonal skills and ability to cultivate relationships with a diverse group of individuals participating in CJC program activities, as well as with other stakeholders.
Is self-confident, including a belief in one’s ability to accomplish a task and select an effective approach to a task or problem, confidence in one’s own decisions or opinions, reflects on lessons learned from failures and successes.
Has patience and a non-judgmental attitude.
Excellent organizational and time management skills that allow for the handling of multiple and competing priorities while meeting short- and long-term deadlines.
Clear, concise, and persuasive communication skills (written, verbal, listening).
Strong creative problem-solving skills including adaptability and flexibility in identifying new strategies to achieve a goal.
Exceptional critical thinking and analytical ability; demonstrated ability to balance creativity and logic when making decisions after adequately contemplating various courses of action and collection of facts.
Ability to work with multiple data and information sources and communicate about it with colleagues.
Ability to understand the broader context and system(s) within which a project is taking place.
Attention to detail and excellent follow through.
Proficiency with G Suite (Google Docs, Sheets, etc), Microsoft Office Suite (Excel, Word, etc.), Zoom, Asana, web-based survey tools, online database, and website management (or demonstrated ability to learn quickly).
2–3 years of program or project coordination in a nonprofit, training, or workforce development setting.
Strong administrative and logistics skills, including scheduling, invoicing, and event coordination.
Experience with data collection and evaluation tools, including surveys and basic dashboard reporting.
Comfort with virtual platforms (e.g., Zoom, Google), CRM/database systems (e.g., NEON or similar) and project management software (e.g., Asana or similar).
Clear written and verbal communication skills, including client support and marketing content creation.
Collaborative mindset with experience working across teams, partners, or external facilitators.

Responsibilities

Organize logistics for all IDHS training sessions, including preparing and distributing materials, communicating with attendees, data collection efforts, confirming guest facilitators and in-person set-up, if needed; and support the recruitment and coordination of guest speakers, facilitators, and other content experts.
Organize logistics for in-person program meetings; assist with participant communications before and after; prepare materials and take notes; arrange location and refreshments and support any follow-up, as needed.
Record and collect data from training evaluation tools, monitor performance goals and outcomes, build metrics dashboards, maintain accurate and timeline records, generate program reports and support grant reporting.
Provide administrative support to the Capacity Building IDHS training program, including preparing, processing, and maintaining external facilitator and consultant contracts; initiate and track training-related invoices and payments; maintain accurate and timely records for attendees, trainings, meetings and program documentation; and assist with general team administrative tasks.
Provide technical support for virtual and in-person trainings; respond to information requests from registrants, providers, administrators, funders and other stakeholders.
Handle registrant inquiries, troubleshoot CRM issues, coordinate with reps, and maintain help documentation for future use.
Share out CJC materials and training information to the IDHS Provider Managers and SNAP and other Employment & Training workforce development service providers to encourage participation in trainings. Identify updates needed for the webpage and communicate those updates and changes to MarComms.
Other duties as assigned.