Identity Verification Senior Specialist

KeyBank • Brooklyn, OH

4d • Hybrid

About The Position

This role validates and confirms Identity Verification alerts to minimize potential fraud, anti-money laundering (AML), and organizational risk to KeyBank. The specialist analyzes results to identify patterns and trends, recommends ways to mitigate identity verification risks, and communicates findings to internal business partners. The work involves complex execution and decision-making within defined and undefined parameters, including complex operational and administrative tasks.

The position supports the Enterprise Identity Verification program by building knowledge of current products across lines of business, contributing to related projects, and serving as a subject matter expert on industry trends. It also involves resolving complex issues without established guidelines and training or assisting with training new staff.

Requirements

• High school diploma or equivalent.
• Strong analytical, research, and problem-solving skills.
• Excellent critical-thinking, judgment, and decision-making skills.
• Ability to be proactive and perform effectively and accurately in a dynamic environment.
• Self-motivated in a remote environment, fully proficient in duties, and able to work with limited to no supervision.
• Open-minded and adaptable to new ideas in a rapidly changing environment.
• Excellent verbal and written communication skills with internal partners and clients.

Nice To Haves

• College degree in a relevant field.
• Minimum of 3 years in a back-office banking operations role requiring an understanding of risk, fraud, and/or AML processes.
• Knowledge of Digital Identity Verification red flags related to fraud and AML.
• Experience with fraud and AML detection systems, including but not limited to Alloy and Lexis Nexis.
• Awareness of industry trends associated with Digital Identity Verification risk.
• Understanding of digital onboarding processes.
• Ability to work independently and collaboratively.
• Relevant certifications, such as ACAMs and/or CFE.

Responsibilities

• Review, analyze, and make decisions on complex Identity Verification alerts relating to fraud and AML risk to mitigate potential bank losses.
• Conduct comprehensive investigations using multiple internal and external sources and document evidence.
• Make appropriate decisions while critically assessing the distinctions between fraud and AML.
• Identify suspicious activity trends and patterns related to digital applications and recommend risk-mitigation measures.
• Partner with Fraud, AML, and lines-of-business stakeholders to share analysis and identified trends or patterns.
• Support organizational projects related to Identity Verification.
• Produce detailed, high-quality work with minimal errors.
• Identify and suggest improvements to group efficiencies.
• Develop, use, and share knowledge of Identity Verification industry trends and serve as a subject matter expert.
• Support the Enterprise Identity Verification program by building knowledge of current products across lines of business.
• Identify and resolve complex issues that may not have established guidelines.
• Train or assist in training new staff.
• Perform ad hoc and other assigned tasks.
• Consistently demonstrate Key Values.

Benefits

• Incentive compensation, which may include production, commission, and/or discretionary incentives.
• Benefits for which the position is eligible are available through the company's benefits list.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED