Identity Verification Senior Specialist
About The Position
This role validates and confirms Identity Verification alerts to minimize potential fraud, anti-money laundering (AML), and organizational risk to KeyBank. The specialist analyzes results to identify patterns and trends, recommends ways to mitigate identity verification risks, and communicates findings effectively to internal business partners. The work involves complex execution and decision-making within defined and undefined parameters, including complex operational and administrative tasks. The position is based at 4910 Tiedeman Road, Brooklyn, Ohio. Scheduled hours are 8:00 a.m. to 5:00 p.m. ET, Monday through Friday, with occasional Saturdays required. KeyBank prioritizes in-office presence while offering flexible options where work can be performed effectively in a mobile environment.
Requirements
- High school diploma or equivalent.
- Strong analytical, research, and problem-solving skills.
- Excellent critical-thinking, judgment, and decision-making skills.
- Ability to be proactive and perform effectively and accurately in a dynamic environment.
- Ability to work self-motivated in a remote environment, with full proficiency in duties and limited to no supervision.
- Open-mindedness and adaptability to new ideas in a rapidly changing environment.
- Excellent verbal and written communication skills when working with internal partners and clients.
Nice To Haves
- College degree in a relevant field.
- At least 3 years of experience in a back-office banking operations role requiring an understanding of risk, fraud, and/or AML processes.
- Knowledge of Digital Identity Verification red flags related to fraud and AML.
- Experience with Fraud and AML detection systems, including Alloy and Lexis Nexis.
- Awareness of industry trends associated with Digital Identity Verification risk.
- Understanding of digital onboarding processes.
- Ability to work independently and collaboratively.
- ACAMS and/or CFE certification.
Responsibilities
- Review, analyze, and make decisions on complex Identity Verification alerts related to fraud and AML risk to mitigate potential losses to the bank.
- Use multiple internal and external sources to conduct comprehensive investigations and document evidence.
- Make appropriate decisions and apply critical, holistic judgment to distinguish between fraud and AML concerns.
- Identify trends and patterns of suspicious activity involving digital applications and recommend ways to mitigate associated risks.
- Partner with Fraud, AML, and Lines of Business stakeholders to share analysis and identified trends or patterns.
- Support organizational projects related to Identity Verification.
- Produce quality work with strong attention to detail and minimal errors.
- Identify and suggest ways to improve group efficiencies.
- Develop, use, and share knowledge of Identity Verification industry trends and serve as a subject matter expert.
- Demonstrate Key Values and perform ad hoc and other assigned tasks.
- Support the Enterprise Identity Verification program by building knowledge of current products across all Lines of Business.
- Identify and resolve complex issues that may not have established guidelines.
- Train or assist in training new staff.
Benefits
- The position is eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
- A list of eligible benefits is available through the employer.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
