Identification Technician II

Buncombe County Government•Asheville, NC

8d•$18 - $22•Onsite

About The Position

The Buncombe County Bureau of Identification is a small department with 2 divisions focused on specific tasks in support of law enforcement agencies and residents of the County. The ID Bureau processes request for Concealed Handgun Permits and renewals on behalf of the Buncombe County Sheriff’s Office. At the request of authorized agencies or residents, we collect fingerprints, conduct background checks and/or provide sensitive information from Criminal Justice Information Systems (CJIS). Centralized Data Entry (CDE) is a 24/7 operation that processes sensitive information and manages data in direct support of law enforcement while maintaining the Master Name Index for accuracy and accountability. Both divisions manage vital records as well as other processes directed by County and State policy. These activities involve the use of various data management systems that include JMS, RMS and CAD. The ability to use CJIS is required by every employee and DCI is required for specific employees based on their position or assignment. This complex operation bases its success on the people it employs. The dedicated employees of the ID Bureau/CDE build and maintain solid partnerships with stakeholders, while relying on a team focused approach to accomplishing goals. Providing support and encouragement to one another as well as communicating effectively is important in every part of the operation. We strive to provide the best internal and external customer service. An Identification Bureau employee is in a position of trust and must represent the County’s core values. Identification Technicians are responsible for collecting information, monitoring, analyzing, and processing assigned requests, assisting residents and law enforcement with accurate data, collecting payments for transactions and providing quality customer service. This position works closely with the Administrative Offices of the Courts, law enforcement and the public. Several activities and processes of the ID Bureau are regulated and must maintain compliance with Federal, State and County regulations. The ideal candidate for this position will have proven experience in the areas of data collection, customer service, cash-handling, organization, records maintenance, workflow process creation, and problem-solving, along with strong teamwork and communication skills.

Requirements

High School diploma or equivalent; two (2) years of experience in criminal justice; or an equivalent combination of education and experience.
Division of Criminal Information (DCI) Certification and appointment as a North Carolina Notary Public are required at the time of hire or must be obtained within six (6) months of employment.
Knowledge of fingerprint identification systems, including classifications used by the Federal Bureau of Investigation (FBI) and the National Crime Information Center (NCIC), the Henry System of fingerprint classification, and the proper use of the Automated Fingerprint Identification System (AFIS).
Knowledge of good customer service practices and communication.
Intermediate knowledge of computer operating systems, to include Microsoft Office Suite, Excel, etc.
Knowledge of the standard methods, practices, records, and procedures of federal and state law enforcement agencies and their operations.
Knowledge of One Solution Computer-Aided Dispatch system and the ability to create and assign tasks.
Acquire and maintain knowledge relevant to North Carolina Concealed Carry Laws and relay information as needed.
Aware of processes, procedures, and maintaining control when handling Personally Identifiable Information (PII).
Skill in verifying arrest photo identities and entering data into a database.
Skill in creating and maintaining accurate criminal histories.
Skill in working with the general public and law enforcement officers.
Ability to identify fictitious or counterfeit documents to deter illegal Concealed Handgun Permit (CHP) issuance.
Ability to collaborate with other counties to manage in-state transfers and provide proper guidance to out-of-state CHP holders on North Carolina requirements.
Ability to process incoming mail and respond or distribute to the proper authority.
Ability to operate the Administrative Office of the Courts (AOC) Court Information System and Automated Criminal/Infractions System (ACIS).
Ability to work effectively with co-workers and others in a close setting.
Ability to incorporate advanced technical training into daily work.
Ability to maintain and manipulate data within several computerized databases (Criminal Justice Information Services [CJIS], Division of Criminal Information [DCI], AOC, PhotoLog, CrimeCheck, etc.).
Ability to operate and initiate the Electronic Document Management System (EDMS).
Ability to grow professionally as systems and technology change.
Ability to handle sensitive legal documents and confidential information with discretion in support of public trust.

Nice To Haves

Proven experience in the areas of data collection, customer service, cash-handling, organization, records maintenance, workflow process creation, and problem-solving, along with strong teamwork and communication skills.

Responsibilities

Capture civilian and law enforcement fingerprints, using both ink and electronic methods, and classify criminal fingerprints, using Henry and NCIC systems.
Verify and catalogue arrest photos within a database; research and compile criminal arrest histories for the courts, law enforcement, businesses, and public; maintain and deliver criminal records to the courts.
Incorporate scanning technology upon demand within the electronic document management system (EDMS).
Create and maintain electronic data; within the Records Management System (RMS) in verifying and maintaining data related to personal identification.
Identify deceased persons through photographs, fingerprints, and related methods.
Process petitions and order of expunctions of arrest and photos in a timely manner.
Process concealed carry permits by accurately entering information into the system.
Recover and manipulate information from Permitium to process Concealed Handgun Permits.
Ability to properly apply NC Notary and certify documents.
Use of CCTV to monitor and track incidents.
Use of DCI to make changes to information on CHP documents
Prepare and process daily deposit.
Perform other related duties as assigned.