Identification Services Operator I

Olgoonik Corporation • Arlington, VA

10d • Onsite

About The Position

The Identification Services Operator provides Department of State ID services for Department employees and contractors and other federal government employees/contractors (applicants). The incumbent also performs required and mandated functions and processes and provides customer support services to system users, employees, and visitors.

Requirements

• High School Diploma and at least three (3) years of job-related experience or equivalent
• An Associate’s degree or three years of increasingly responsible administrative experience may be substituted
• 1 year of clerical and data entry experience or 1 year of college coursework (30 credit hours)
• Working knowledge of Microsoft Windows Applications/Programs
• Good typing skills
• Good customer services skills
• Ability to follow oral and written instructions
• Ability to perform work with supervision
• Ability to establish and maintain effective working relationships
• Highly organized and able to work independently with minimum supervision and direction
• Ability to handle multiple tasks simultaneously
• Must be a U.S. Citizen
• Must have a current US Government SECRET Personnel Security Clearance or be able to successfully complete a U.S. government administered Investigation
• Must be able to maintain a US Government SECRET clearance

Responsibilities

• Processes applicants for DOS ID cards
• Processes applications for passport/visa photos
• Processes ID card applications
• Prepares status reports
• Provides customer service support
• Updates files
• Identifies and resolves DOS ID card problems
• Identifies and resolves basic access control problems
• Conducts FBI fingerprinting

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED