Identification Services Operator III

Olgoonik Corporation•Washington, DC

12d

About The Position

Provide identification services for Department employees and contractors, perform required and mandated functions and processes, and support system users, employees, and visitors. This role works in a general office environment and may require domestic and international travel based on business demands. No supervisory responsibilities are associated with the position.

Requirements

High school diploma.
Two years of clerical and data entry experience.
One year of experience working in a government facility processing applicants for federal ID cards.
Advanced working knowledge of Microsoft Windows applications and programs.
SQL database experience.
IT patching experience.
Typing speed of 30 words per minute.
Excellent oral and written communication skills.
Excellent problem-solving skills.
Ability to follow oral and written instructions.
Ability to perform work without supervision.
Ability to establish and maintain effective working relationships.
Current U.S. Government TOP SECRET Personnel Security Clearance.
Current U.S. Government Single Scope Background Investigation (SSBI) less than 4.5 years old, or ability to successfully complete a U.S. government-administered SSBI.
Must be a U.S. citizen.
Must be eligible for and able to obtain and maintain required security clearance and access approvals.

Responsibilities

Process applicants for ID cards.
Process applications for passport and visa photos.
Process ID card applications.
Perform security background checks.
Perform quality control checks.
Prepare status reports.
Provide intermediate-level customer service support.
Provide intermediate-level training.
Update files.
Identify and resolve moderately complex ID card problems.
Identify and resolve moderately complex access control problems.
Perform other duties as assigned.
Perform assigned duties satisfactorily, work well with co-workers and supervisors, observe work hours, demonstrate punctuality and good judgment, and maintain good relations with the public.
Wear business casual attire.