ID Theft Team Lead Investigator

U.S. Bank • Fargo, ND

5d • $24 - $32 • Hybrid

About The Position

This role supports daily operational execution while serving as a key resource for workload prioritization, escalation support, and performance oversight. The individual helps ensure service levels, regulatory timelines, quality standards, and control requirements are consistently met by monitoring work, validating accuracy, and addressing risks or issues as they arise. The role also partners with leaders and cross‑functional teams on staffing coverage, audit support, and process improvements, reinforcing strong operational discipline and enabling people leaders to focus on coaching, workforce strategy, and broader business priorities.

Requirements

• High school diploma or equivalent
• Five to seven years or more of operations services related work experience
• Strong PC skills
• Good verbal and written communication skills
• Ability to identify, analyze and resolve exceptions through data interpretation

Nice To Haves

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide

Responsibilities

• Supports daily operational execution.
• Serves as a key resource for workload prioritization, escalation support, and performance oversight.
• Ensures service levels, regulatory timelines, quality standards, and control requirements are consistently met by monitoring work, validating accuracy, and addressing risks or issues as they arise.
• Partners with leaders and cross‑functional teams on staffing coverage, audit support, and process improvements.
• Reinforces strong operational discipline and enables people leaders to focus on coaching, workforce strategy, and broader business priorities.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED