Credit Card ID Theft Investigator

U.S. Bank • Fargo, ND

5d • Hybrid

About The Position

The Credit Card Identity Theft Investigator independently handles complex identity theft cases, primarily related to credit cards. This role reviews and analyzes customer intake and case information, conducts in-depth investigations, and determines appropriate case direction or resolution. This position works closely with investigators, caseworkers, and leadership to ensure cases are thoroughly developed, accurately documented, and ready to move forward, while supporting quality and consistency across the investigation process.

Requirements

• High school diploma or equivalent
• Four to five years or more of operations services related work experience
• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Ability to identify, analyze and resolve exceptions through data interpretation
• Strong PC skills
• Good verbal and written communication skills

Responsibilities

• Independently handles complex identity theft cases, primarily related to credit cards.
• Reviews and analyzes customer intake and case information.
• Conducts in-depth investigations.
• Determines appropriate case direction or resolution.
• Works closely with investigators, caseworkers, and leadership to ensure cases are thoroughly developed, accurately documented, and ready to move forward.
• Supports quality and consistency across the investigation process.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED