ICQA Area Manager II

Stord•Reno, NV

22d

About The Position

The ICQA Area Manager II oversees inventory control and quality assurance (ICQA) operations at an assigned site and supervises ICQA associates as they perform quality routines, research, and related functions. The role includes conducting standard work audits and gap evaluations, managing inventory shrink and warehouse bin accuracy, and using continuous improvement tools to support positive outcomes and an equitable workplace that aids talent retention. The manager coaches and develops associates, reviews performance data, plans workloads, and works with the ICQA Operations Manager to drive continuous improvement and accountability. The position requires strong communication and organizational skills, the ability to work under pressure, and proficiency with warehouse, order, and labor management systems. Flexibility to work overtime, evenings, and weekends according to business needs is required.

Requirements

Two to four years of experience working with warehouse management systems (WMS) or inventory systems in a high-volume facility.
Previous leadership experience.
Bachelor’s degree or relevant experience.
Basic clerical and data entry skills.
Strong organizational and time-management skills, with the ability to drive tasks to completion.
Excellent communication and interpersonal skills, including the ability to interact effectively with all levels of management and support teams.
Ability to transport up to 20 lbs.
Ability to perform basic mathematical calculations.
Ability to recognize and attend to important details accurately and efficiently.
Ability to work independently with minimum supervision.
Ability to build solid, effective working relationships with others.
Ability to work constructively under stress and pressure with high workloads and deadlines.
Ability to effectively use relevant material handling equipment, such as forklifts.
Ability to express ideas clearly and convey necessary information.
Ability to work in a distribution center environment with exposure to varying heights, varying temperatures, and moderate, consistent noise levels.
Availability for occasional non-standard work hours or overtime as business requires.
Flexibility to work overtime, evenings, and weekends according to business needs.

Nice To Haves

Proficiency with Microsoft Office Suite.
Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, Business Administration, Operations Management, or a related field.
Experience with process improvements, such as Lean Six Sigma and/or Kaizen.

Responsibilities

Oversee site ICQA activities, including cycle counts, physical inventories, audits, investigations, reconciliations, and projects.
Ensure consistent application of SOPs, KPI tracking, and corrective action processes.
Review daily and weekly data to identify trends, high-risk areas, and performance drift, including workload planning.
Conduct weekly reviews with the ICQA Operations Manager to drive continuous improvement and accountability.
Ensure compliance with customer-specific quality requirements.
Support CAPA execution, audit responses, and inventory-related escalations.
Directly manage and develop ICQA Leads and Associates.
Create a culture of accuracy, accountability, and proactive problem-solving.
Support root cause analysis and CAPA implementation to address errors and control gaps.
Perform standard work audits and gap evaluations.
Manage inventory shrink and warehouse bin accuracy.
Coach and develop associates to excel in their current roles and advance.