ICQA Area Manager II

Stord•Reno, NV

20d

About The Position

Stord is a commerce-enablement company combining technology with fulfillment services for leading brands. It manages commerce through fulfillment, warehousing, transportation, and software platforms, and is headquartered in Atlanta with facilities across the United States, Canada, and Europe. The ICQA Area Manager II oversees site ICQA operations and supervises ICQA associates as they perform quality routines, research, and related functions. The role manages inventory shrink and bin accuracy, monitors performance, supports continuous improvement, and ensures consistent execution of procedures and customer-specific quality requirements. The manager also coaches and develops associates and promotes an accurate, accountable, and proactive workplace. The position requires flexibility to work overtime, evenings, and weekends as business needs require.

Requirements

Two to four years of experience working with warehouse management systems (WMS) or inventory systems in a high-volume facility.
Previous leadership experience.
Bachelor’s degree or relevant experience.
Basic clerical and data-entry skills.
Strong organizational and time-management skills, with the ability to drive tasks to completion.
Excellent communication and interpersonal skills.
Ability to interact effectively with all levels of management and support teams.
Ability to transport up to 20 lbs.
Ability to perform basic mathematical calculations.
Ability to recognize and attend to important details with accuracy and efficiency.
Ability to work independently with minimum supervision.
Ability to build effective working relationships.
Ability to work constructively under stress and pressure when faced with high workloads and deadlines.
Ability to effectively use relevant material-handling equipment, such as forklifts.
Ability to express ideas clearly and convey necessary information.
Ability to work in a distribution center environment with exposure to varying heights, varying temperatures, and moderate, consistent noise levels.
Availability for occasional non-standard work hours or overtime as business requires.

Nice To Haves

Proficiency with Microsoft Office Suite.
Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, Business Administration, Operations Management, or a related field.
Experience with process improvements, such as Lean Six Sigma and/or Kaizen.

Responsibilities

Oversee all site ICQA activities, including cycle counts, physical inventories, audits, investigations, reconciliations, and projects.
Ensure consistent application of SOPs, KPI tracking, and corrective action processes.
Review daily and weekly data to identify trends, high-risk areas, and performance drift, and support workload planning.
Conduct weekly reviews with the ICQA Operations Manager to drive continuous improvement and accountability.
Ensure compliance with customer-specific quality requirements.
Support CAPA execution, audit responses, and inventory-related escalations.
Directly manage and develop ICQA Leads and Associates.
Create a culture of accuracy, accountability, and proactive problem-solving.
Support root cause analysis and CAPA implementation to address errors and control gaps.
Perform standard work audits and gap evaluations.
Coach and develop associates to excel in their current roles and advance to the next level.
Manage inventory shrink and ensure warehouse bin accuracy.
Use continuous improvement tools to foster positive outcomes.