ICMS Program Manager

St. Joseph Center•Los Angeles, CA

2d•$85,000 - $92,000•Hybrid

About The Position

The ICMS Program Manager leads Intensive Case Management Services at the Care Campus, with responsibility for service quality, contractual compliance, caseload management, documentation, staff supervision, and effective connections to housing, healthcare, behavioral health, benefits, and other resources. Services are grounded in trauma-informed care, harm reduction, Housing First principles, and participant choice.

Requirements

Must meet the HSH requirements for ICMS Supervisory Staff through an applicable current California clinical license or a qualifying master's degree with the required license-eligible/license-waivered status.
At least one year of case-management experience required.

Nice To Haves

Supervisory or management experience strongly preferred, particularly supervising case-management staff and providing case consultation.
Experience serving individuals experiencing homelessness and people with complex behavioral health, substance use, medical, and housing needs strongly preferred.
Knowledge of Housing First, trauma-informed care, harm reduction, CES, housing and benefits systems, and HMIS or comparable documentation systems preferred.

Responsibilities

Provide day-to-day leadership of ICMS services and ensure program requirements, workflows, caseloads, and service standards are consistently met.
Supervise and develop ICMS Leads and Case Managers, including case consultation, coaching, performance oversight, staffing, and professional development.
Maintain strong case-management quality across assessment, service planning, housing and benefits navigation, referrals, follow-up, reassessment, and continuity of care.
Monitor HMIS and other required documentation, program data, service quality, and performance indicators.
Build clear workflows between ICMS and Client Support Specialists while maintaining appropriate role boundaries.
Coordinate closely with housing, healthcare, behavioral health, benefits, Safety, Hygiene, and other campus and community partners.
Provide leadership during complex participant situations, crises, medical emergencies, and overdose response within established protocols.