ICM Team Lead

Community Service Board of Middle Georgia - PEO, Ltd.•Dublin, GA

7d•Onsite

About The Position

The Community Service Board of Middle Georgia's Intensive Case Management (ICM) program is seeking a qualified individual to serve as our next ICM Team Lead. Intensive Case Management (ICM) consists of providing environmental support and care coordination considered essential to assist a person with improving his/her functioning, gaining access to necessary services, and creating an environment that promotes recovery as identified in his/her Individual Recovery Plan (IRP). The focus of the interventions includes assisting the individual with: 1) developing natural supports to promote community integration; 2) identifying service needs; 3) referring and linking to services and resources identified through the service planning process; 4) coordinating services identified on the IRP to maximize service integration and minimize service gaps; and 5) ensuring continued adequacy of the IRP to meet his/her ongoing and changing needs. ICM’s overall goal is to reduce recidivism and hospitalization, gain stability, provide an understanding of symptoms and behavioral health diagnoses, and promote continuity of care. ICM Case Managers have a maximum of 20 individuals in an expected caseload, but they will be meeting the same individuals every week until their case is closed.

Requirements

Master's degree from an accredited college/university un the field of psychology, social work, counseling education, or human services field
Minimum of four (4) years of documented experience working with adults with a SPMI
Must have active GA counseling license (LPC, LCSW or LMFT)
Valid Georgia Driver’s License
Effective verbal and written communication skills
Strong interpersonal skills and the ability to work effectively with diverse communities
Ability to work independently and in collaboration with others
Experience with Microsoft 365 Office Products
Ability to organize, prioritize and meet deadlines accordingly

Nice To Haves

Previous case management experience

Responsibilities

Provide day-to-day supervision, coaching, and support to ICM staff
Conduct and document weekly treatment team meetings, ensuring each enrolled individual is reviewed at least monthly
Monitor staff productivity, documentation quality, service delivery, and compliance with program standards
Assist with onboarding, mentoring, and ongoing development of ICM staff
Collaborate with leadership to identify operational needs, barriers to service delivery, and opportunities for continuous improvement
Ensure individuals are contacted within five (5) business days of referral and successfully engaged in services
Monitor compliance with all DBHDD Intensive Case Management standards, including required face-to-face contacts, community-based service delivery, documentation timelines, and billing requirements
Ensure all required assessments, housing documentation, treatment plans, crisis plans, and service authorizations remain current and compliant
Monitor engagement efforts and ensure assertive outreach strategies are utilized for difficult-to-engage individuals
Review and address gaps in documentation, service delivery, or compliance to reduce audit findings and improve program outcomes
Oversee coordination of behavioral health, medical, housing, financial, vocational, and community-based services
Ensure individuals receive assistance obtaining housing, benefits, transportation, and other community resources identified within their Individual Recovery Plan (IRP)
Coordinate care transitions for individuals discharging from psychiatric hospitals, crisis stabilization units, correctional facilities, or episodes of homelessness
Promote continuity of care through collaboration with providers, family members (when appropriate), community agencies, and natural supports
Ensure services are delivered in the individual's preferred environment whenever possible, including homes, community locations, shelters, healthcare facilities, or other appropriate settings
Promote person-centered, recovery-oriented services while protecting each individual's privacy and confidentiality during community interactions
Support staff in utilizing creative engagement strategies to improve retention and reduce unnecessary discharges
Monitor program performance indicators including engagement, retention, hospitalization rates, documentation quality, and compliance outcomes
Identify trends and recommend process improvements to improve service delivery and program effectiveness
Participate in internal audits, quality improvement initiatives, accreditation activities, and corrective action planning as needed
Partner with internal departments, community providers, hospitals, law enforcement, housing agencies, and other stakeholders to ensure coordinated, comprehensive care
Participate in interdisciplinary meetings and represent the ICM program during internal and external collaborations
Maintain knowledge of DBHDD standards, Medicaid requirements, and organizational policies governing Intensive Case Management services
Participate in required meetings, trainings, and continuing education activities
Perform all other duties as assigned