Hospitality Host - Ice Technician
About The Position
SPS is seeking dependable, safety-minded, and detail-oriented individuals to join the operations team at The Rink at Rockefeller Center for the 2026–27 season, from October through early spring. Ice Technicians help maintain the quality, safety, and presentation of the ice and surrounding venue while supporting smooth day-to-day rink operations. The hands-on role focuses on operating the ice resurfacer, completing ice maintenance, monitoring conditions, and keeping the rink and adjacent areas clean, safe, and guest-ready. Technicians may also assist with Skate House responsibilities and light repairs involving lockers, facilities, rental skates, and other rink equipment. The Rink is a seasonal cold-weather operation that runs rain or shine throughout winter. The role involves working indoors and outdoors in cold temperatures and changing weather, including rain, snow, and wind. A portion of each shift may be spent on or near the ice; an insulated winter jacket and vest will be provided. Schedules may include early mornings, daytime hours, evenings, late nights, weekends, holidays, and other high-volume periods. Weekend and holiday availability is required, and dependable morning and late-night availability is strongly preferred. Ice Technicians help ensure that the ice surface, equipment, and surrounding areas meet The Rink’s safety, operational, and presentation standards. They work in and around guests and must operate equipment with constant awareness of everyone on and near the ice. They are also guest-facing team members expected to provide a warm, professional presence and may be asked to fill in at other positions at The Rink as needed.
Requirements
- Ability to communicate effectively in English, both verbally and in writing.
- Previous experience operating an ice resurfacer is required.
- Strong attention to detail, mechanical aptitude, and ability to follow procedures accurately.
- Ability to identify and address routine operational, equipment, and maintenance concerns.
- Ability to remain calm, reliable, and solutions-oriented in a fast-paced, high-volume environment.
- Must complete required safety, equipment, and ice-resurfacing training and consistently follow safe-operating and personal protective equipment procedures.
- Consistent attendance and punctuality; arrive on time, in uniform, and ready for every assigned shift.
- Willingness and ability to fill in at any other position at The Rink as needed and assist in other areas when requested.
- Weekend, holiday, early morning, and late-night availability is required.
- Comfort working indoors and outdoors in cold temperatures, rain, snow, wind, and changing winter conditions.
- Ability to walk, stand, bend, kneel, reach, lift, stoop, push, pull, and carry throughout a shift.
- Must be able to lift at least 25 pounds.
- Must follow uniform, grooming, hygiene, and appearance guidelines.
- Must comply with all policies and procedures established by SPS and The Rink at Rockefeller Center.
Nice To Haves
- Previous experience in ice rink operations or facility maintenance.
Responsibilities
- Operate the ice resurfacer safely and efficiently in accordance with established procedures.
- Complete scheduled ice cuts and support routine ice maintenance throughout the operating day.
- Monitor ice conditions and promptly report hazards, damage, or maintenance concerns to the Manager on Duty.
- Maintain clean, safe, and orderly ice-side, rink-level, and surrounding venue areas.
- Complete opening, closing, equipment checks, and operational resets as directed.
- Assist with snow removal and weather-related venue upkeep as needed.
- Support general Skate House operations, including rental skate organization, cleaning, sanitizing, and storage.
- Complete light repairs and maintenance as needed, including lockers, facilities, rental skates, and other rink equipment.
- Maintain and organize tools, supplies, and equipment; report shortages or repair needs promptly.
- Follow all ice-resurfacing, equipment, guest-service, operating, and safety procedures.
- Assist other departments and perform additional duties that support rink operations as needed.
- Fill in at other positions at The Rink and assist in other areas when requested.
Benefits
- Career growth opportunities and the chance to learn new skills.
- Learning and development.
- Employee recognition programs.
- Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time and temporary employees receive a minimum of one hour for every 30 hours worked. PTO may increase based on tenure and/or assigned account.
- Employee and client referral bonuses are available to current employees.
- Medical, dental, and vision benefits.
- HCFSA, DCFSA, and HSA.
- Commuter transit and parking pre-tax plans.
- Supplemental life insurance, life insurance, accident insurance, critical illness insurance, hospital indemnity, and short-term disability.
- Legal program and identity theft protection.
- Pet discounts and pet insurance.
- Group home and auto insurance.
- Employee assistance program.
- Education discounts.
- 401(k) with matching.
- Entertainment discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
