Hospitality Host

SPS North America • New York, NY

8d • $18 - $21 • Onsite

About The Position

SPS is hiring Hospitality Hosts for The Rink at Rockefeller Center for the 2026–27 season, from October through early spring. Hosts represent the venue and help create welcoming, seamless guest experiences through hospitality, ticketing, retail, access control, skate rentals, wayfinding, basic camera operations, and general rink support. Team members may be assigned to different positions according to operational needs; training is provided, and staff are expected to assist in other areas when requested.

This is a seasonal cold-weather operation that runs rain or shine. Part of each shift may be outdoors in cold temperatures and changing conditions, including rain, snow, and wind. An insulated winter jacket and vest are provided. Schedules may cover early mornings, daytime, evenings, late nights, weekends, holidays, and other high-volume periods. Weekend and holiday availability is required, as is availability for early mornings and late nights.

Hosts deliver service throughout the guest visit by welcoming visitors, processing ticket and retail transactions, supporting access control, assisting with skate rentals, guiding guests, directing foot traffic, monitoring locker rooms, answering questions, and maintaining a polished environment. They are expected to provide warm, genuine, attentive service and uphold operating and safety standards. The posted pay range is $18–$21 USD; final compensation depends on skills, experience, location, and other job-related factors.

Requirements

• Ability to communicate effectively in English, verbally and in writing.
• Strong communication, organization, problem-solving, and time-management skills.
• Ability to provide warm, professional service and address guest needs in a high-volume environment.
• Ability to direct and assist large groups confidently.
• Ability to work calmly and professionally in a fast-paced environment.
• Consistent attendance and punctuality; arrive on time, in uniform, and ready for assigned shifts.
• Willingness and ability to fill in at other rink positions and assist in other areas as needed; training is provided.
• Weekend, holiday, early-morning, and late-night availability.
• Comfort working outdoors in cold temperatures, rain, snow, wind, and changing winter conditions.
• Ability to sit, stand, walk, bend, kneel, reach, lift, stoop, push, pull, and carry throughout a shift.
• Ability to lift 15 pounds on a regular and continuing basis.
• Must follow uniform, grooming, hygiene, and appearance guidelines, and SPS and Tishman Speyer policies and procedures.

Nice To Haves

• Previous experience in retail, customer service, hospitality, events, or a skating rink is preferred but not required.
• Dependable morning and late-night availability is strongly preferred.

Responsibilities

• Welcome guests and create a positive first impression of The Rink and Rockefeller Center.
• Provide wayfinding assistance and answer questions about The Rink, Rockefeller Center, nearby attractions, amenities, and seasonal offerings.
• Process ticket and retail transactions at the Skate House Box Office and Retail Shop using touchscreen or mobile POS systems, following transaction procedures accurately.
• Check and scan guest tickets, issue appropriate credentials, and communicate session information.
• Handle rental skate exchanges, guest education, cleaning, sanitizing, and proper storage.
• Direct guest traffic, assist with crowd management, and maintain efficient pedestrian flow.
• Operate point-and-shoot cameras and support basic photo capture operations.
• Instruct guests on proper locker usage and etiquette; monitor locker rooms.
• Address guest questions and concerns calmly and professionally.
• Occasionally support general maintenance and snow removal during snow events.
• Uphold The Rink’s guest-service, operating, and safety standards.
• Encourage guests to explore other attractions and experiences within Rockefeller Center.
• Fill in at other rink positions and perform other duties that support rink operations.

Benefits

• Career growth opportunities and the opportunity to learn new skills.
• Learning and development programs.
• Employee recognition programs.
• Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time and temporary employees receive a minimum of 1 hour per 30 hours worked. Amounts may increase based on tenure and/or assigned account.
• Employee and client referral bonuses are available for current employees.
• Medical, dental, and vision coverage.
• Health care and dependent care flexible spending accounts (HCFSA and DCFSA).
• Health savings account (HSA).
• Commuter transit and parking pre-tax plans.
• Supplemental life insurance, life insurance, short-term disability, accident insurance, critical illness insurance, and hospital indemnity.
• Legal program and identity theft protection.
• Pet discounts and pet insurance.
• Group home and auto insurance.
• Employee assistance program (EAP).
• Education discounts.
• 401(k) with matching.
• Entertainment discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed