Ice Customer Service Representative
About The Position
The Ice Customer Service Representative (CSR) builds positive customer relationships by answering questions, providing information about district programs and events, and processing activity registration requests courteously and professionally. As the first point of contact, the CSR is expected to be well-informed, friendly, and able to communicate effectively. The role requires excellent customer service skills, computer proficiency, and the ability to make sound decisions independently. The position reports to the Aquatics and Ice General Manager and has no supervisory duties. This is a part-time, year-round PT-3 position at Centennial Ice Rink in Wilmette, Illinois.
Requirements
- Must be at least 18 years old.
- Strong organization and communication skills, attention to detail, and problem-solving ability.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information to necessary team members and contractors.
- Ability to solve practical problems and handle varied situations with limited standardization.
- Computer skills and the ability to learn and use new software.
- Must obtain CPR/First Aid certificates within three months of hiring; training is provided by the Park District.
- Complete annual District trainings, including Sexual Harassment Training and Avoiding Exposure to Bloodborne Pathogens, and complete Mandated Reporter training every three years.
Responsibilities
- Provide the public with information about programming at the Centennial Recreation Complex and throughout the District.
- Process registration requests for classes, lessons, activities, facility rentals, and beach, pool, dog, and parking passes.
- Answer and direct calls to the Centennial Recreation Complex main line.
- Communicate facility expectations to patrons.
- Perform opening and closing duties diligently and safely.
- Check season passes for validity as patrons enter the facility.
- Accept and properly record daily usage fees.
- Monitor activities to ensure compliance with Park District guidelines.
- Actively uphold and contribute to the Wilmette Park District Comprehensive and Strategic Plan, including its Guiding Principles and Strategic Priorities.
- Actively contribute to the Park District's sustainability goals.
- Support the safety program and follow applicable safety rules, regulations, procedures, and emergency procedures.
- Promptly report unsafe actions, practices, or conditions to the immediate supervisor and Human Resources and Risk Manager.
- Attend and participate in required safety trainings.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
