Ice Cream Shop Attendant

Opal Sol•Clearwater Beach, FL

10d•Onsite

About The Position

This is a full time hospitality and restaurant position responsible for preparing and selling Ice Cream drinks and providing world class service at our Signature Ice Cream Shop.

Requirements

Must have a positive, outgoing personality and patience in a fast-paced environment.
Ability to stand for long shifts and lift up to 25–30 pounds.

Responsibilities

Greet guests warmly, offer samples, answer menu questions, and provide a friendly experience.
Accurately scoop ice cream, build sundaes, pour milkshakes, and prepare cones or bowls.
Operate the point-of-sale (POS) system, process cash or card payments, and provide correct change.
Wipe down counters, clean tables, wash utensils, and restock supplies like napkins, spoons, and toppings.
Keep display freezers, flavor tubs, and ingredients full and organized.
Receive and process payments once placing customer food and beverage orders through POS
Order, receive, stock supplies and retail products.
Answering customers’ questions about menu choices
Promoting and recommending menu options to customers
Maintaining inventory and equipment by cleaning, troubleshooting and scheduling repairs
Respond to orders, questions, concerns, and complaints in a polite and efficient manner
Accurately handle cash and credit card payments, following appropriate cash-handling procedures
Serve customers quickly and efficiently
Demonstrate a thorough understanding of all the menu offerings
Observe relevant health and safety standards
Keeping the work environment sanitary and organized
Evaluating and modifying processes to improve efficiency and quality of service
Working to attract new customers and expanding the menu
Performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency.
Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.
Adheres to all company policies and procedures as established in the Staff Member Handbook.