Ice Cream Server

Nemacolin•Wharton Township, PA

2d•Onsite

About The Position

As a PJ’s Ice Cream Parlor Attendant, you help turn that simple pleasure into a memorable part of the Nemacolin experience through genuine hospitality, attentive service, and a polished point of service. You combine product knowledge, accurate cash handling, and a positive presence to keep the parlor welcoming, well-stocked, and ready for every guest while building valuable skills for a career in hospitality.

Requirements

High school diploma or equivalent and a minimum of two years of guest service experience.
Must be at least 18 years of age.
RAMP certification through the Commonwealth of Pennsylvania, or the ability to obtain and maintain certification as required.
Ability to speak English fluently and communicate professionally with guests and business contacts.
Ability to stand for up to eight hours and lift up to 25 pounds.
Ability to work a flexible schedule, including evenings, weekends, holidays, and varying shifts.
Ability to follow established resort SOPs related to cash handling, appearance, attendance, phone etiquette, timing, guest service, and food safety.
Ability to develop and maintain working knowledge of menus, allergens, and accurate resort information.

Responsibilities

Create memorable guest experiences through warm, attentive service, genuine conversation, and a willingness to make each interaction feel personal.
Maintain a welcoming, service-ready parlor by keeping it clean, organized, and well-stocked while completing daily preparation and side work.
Engage in confident and informed guest interactions by developing knowledge of menus, allergens, and resort offerings and sharing accurate information when guests need assistance.
Maintain a polished point of service through accurate cash handling, professional appearance, consistent adherence to resort standards, and careful attention to the details guests notice.
Foster a positive and dependable team environment by communicating clearly, supporting coworkers, anticipating operational needs, and remaining composed during busy periods.
Build a strong foundation for a hospitality career through hands-on experience in guest relations, service, product knowledge, cash handling, and the daily operation of a high-volume resort outlet.

Benefits

Paid training and structured onboarding
Hands-on learning and cross-department opportunities
Clear pathways for advancement and internal promotion
Recognition through individual and team honors
Competitive hourly wages
Attractive 401(k) program
Medical, dental, and vision coverage for eligible associates
Paid time off and holiday compensation
Discounted associate meals and uniform services
Savings across resort dining, retail, spa, and activities
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community