IA Relations Specialist - 100% Remote (US & Eligible States Only

Rev Agency LLC • 100% Remote - USA, US,

9d • $19 - $20 • Remote

About The Position

Avoya Travel is seeking an IA Relations Specialist to serve as a primary point of contact and trusted partner for Independent Advisors (IAs) and Independent Lead Agencies (ILAs). The role supports affiliation management, advisor transitions, renewals, account maintenance, and ongoing relationship success. It provides guidance, resolves complex issues, coordinates advisor lifecycle activities, and collaborates with internal teams to deliver timely and effective support and improve advisor satisfaction, retention, and operational excellence.

The ideal candidate is proactive, organized, detail-oriented, and effective in a fast-paced environment. The position combines relationship management with operational responsibilities and requires strong communication, problem-solving, judgment, and follow-through. It is 100% remote within the US and eligible states; remote or hybrid work arrangements are also referenced in the description. The role is full-time and non-exempt.

Requirements

• At least four years of experience in advisor relations, account management, customer success, client relations, operations, partner support, or a related field.
• Exceptional relationship-management and customer-service skills.
• Strong verbal, written, and interpersonal communication skills.
• Ability to build credibility, trust, and influence with advisors and internal stakeholders.
• Strong understanding of advisor lifecycle management, affiliations, renewals, non-renewals, and transitions.
• Advanced problem-solving and critical-thinking skills.
• Ability to independently manage complex situations while balancing multiple priorities.
• Strong organizational skills, attention to detail, and follow-through.
• Ability to analyze situations, identify solutions, and drive issues to resolution.
• Ability to exercise discretion, maintain confidentiality, and demonstrate sound judgment.
• Proficiency with CRM platforms, Microsoft Office Suite, and other business systems.
• Strong documentation, reporting, and recordkeeping skills.
• Ability to thrive in a fast-paced remote work environment and adapt to changing priorities and business needs.
• Ability to maintain productivity and confidentiality in a remote or hybrid work environment, including minimal distractions, reliable internet, ongoing communication with leadership, and reliable childcare or eldercare when applicable.
• Professional appearance and presentation in virtual and in-person meetings.
• Ability to work a flexible schedule when necessary to support business needs.
• Ability to work predominantly in a sedentary position using a computer, keyboard, telephone, and video conferencing technology.
• Ability to communicate effectively in English in person, by telephone, and through virtual meeting platforms.
• Ability to safely receive, transport, and set up company-issued equipment and peripherals.

Nice To Haves

• Associate’s degree in business administration, Communications, Hospitality, Operations, or a related field; a bachelor’s degree is also preferred.
• Experience supporting independent contractors, franchise owners, agents, advisors, or similar business models.
• Travel industry, host agency, or advisor network experience.
• Demonstrated success balancing multiple priorities while maintaining exceptional service and accuracy.

Responsibilities

• Serve as a primary point of contact and trusted resource for Independent Advisors and agency owners.
• Build and maintain professional relationships that support advisor satisfaction, engagement, and retention.
• Provide timely, accurate support regarding affiliations, account status, policies, procedures, and operational inquiries.
• Manage complex advisor issues through resolution, retaining ownership and accountability.
• Identify advisor concerns, trends, and opportunities to improve the advisor experience.
• Support advisor communication initiatives and relationship-building programs.
• Educate advisors on company processes, requirements, and resources.
• Manage advisor affiliations, renewals, non-renewals, account deactivations, and status changes.
• Coordinate advisor transitions, including booking reviews, client ownership evaluations, account closures, and related administrative activities.
• Ensure advisor lifecycle transactions are accurate, timely, and compliant with company policies.
• Monitor transition timelines and communicate updates to advisors and internal departments.
• Identify and escalate potential advisor risks or concerns to support retention efforts.
• Administer advisor affiliation fees and related account maintenance activities.
• Maintain accurate advisor records, documentation, contracts, licenses, and account information across systems.
• Analyze advisor-related issues and collaborate with internal departments to resolve operational challenges.
• Partner with Technology, Accounting, Customer Service, Sales, and Operations teams to support effective issue resolution.
• Identify process gaps and recommend improvements to operational efficiency and advisor satisfaction.
• Maintain reports, records, metrics, and documentation related to advisor activity and lifecycle management.
• Assist with testing, implementation, and adoption of tools, systems, and processes that affect advisor support.
• Participate in special projects and department initiatives as assigned.

Benefits

• Medical, dental, vision, and ancillary coverage for full-time employees, available starting the first of the month after hire.
• 401(k) with 4% employer match and immediate vesting.
• Travel discounts.
• Flexible schedules and remote, hybrid, or in-office options in eligible locations.
• For in-office or hybrid employees: casual dress code, stand-up desks, complimentary snacks and beverages, employee arcade, and wellness/relaxation room.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed