I.T. Technician

Full House Resorts•Cripple Creek, CO

22h•Onsite

About The Position

This role involves providing day-to-day technology support for computers, printers, phones, and network devices. The technician will assist in setting up, configuring, and maintaining hardware, troubleshooting basic hardware and software issues, and maintaining IT system documentation. The position also supports compliance with company policies and regulations, assists with software updates and system upgrades, and participates in technology projects under the guidance of senior staff. Responsibilities include maintaining and troubleshooting LAN/WAN, VoIP, Wi-Fi, and audiovisual equipment, as well as documenting procedures and creating training materials. The technician will report technical concerns and suggestions to the I.T. Manager and perform other related duties as assigned.

Requirements

Basic understanding of computers, Windows operating systems, and networking fundamentals.
Strong interest in technology and a desire to grow in the I.T. field.
Ability to follow instructions, work as part of a team, and communicate clearly.
Strong customer service skills and a willingness to learn new systems.
Must be detail-oriented and able to manage time effectively.
Must be at least 21 years old.
Must possess or be able to obtain a valid Colorado Gaming License.
Valid driver’s license with a clean driving record required.

Nice To Haves

Some college coursework or certification in I.T. (e.g., CompTIA A+, ITF+, or equivalent) preferred.
Up to 2 years of experience in a help desk or technical support role is a plus, but not required.

Responsibilities

Maintain regular and punctual attendance to ensure smooth business operations.
Assist with day-to-day technology support, including computers, printers, phones, and network devices.
Help set up, configure, and maintain desktops, laptops, and other peripherals under the guidance of senior I.T. staff.
Assist with basic troubleshooting of hardware and software issues for staff and guest-facing systems.
Help maintain records, manuals, and documentation for I.T. systems and processes.
Support compliance with company policies, I.T. standards, and gaming regulations.
Assist with installing software updates, performing preventive maintenance, and helping with system upgrades.
Participate in technology projects and learn system troubleshooting processes with support from the I.T. Manager.
Assist with maintaining and troubleshooting LAN/WAN, VoIP phone systems, Wi-Fi, and audiovisual equipment.
Help document procedures and assist with creating training materials for end users.
Report any technical concerns or suggestions for improvements to the I.T. Manager.
Perform other related duties or special projects as assigned.