I.T. Technician

Full House Resorts, Inc•Cripple Creek, CO

12h•Onsite

About The Position

This role is for an I.T. Technician responsible for assisting with day-to-day technology support, including computers, printers, phones, and network devices. The technician will help set up, configure, and maintain hardware, troubleshoot basic issues, and support compliance with company policies and regulations. This position offers an opportunity to learn system troubleshooting processes and participate in technology projects under the guidance of senior I.T. staff and the I.T. Manager.

Requirements

Basic understanding of computers, Windows operating systems, and networking fundamentals.
Strong interest in technology and a desire to grow in the I.T. field.
Ability to follow instructions, work as part of a team, and communicate clearly.
Strong customer service skills and a willingness to learn new systems.
Must be detail-oriented and able to manage time effectively.
Must be at least 21 years old.
Must possess or be able to obtain a valid Colorado Gaming License.
Valid driver’s license with a clean driving record required.
Able to lift up to 40 lbs. and perform tasks that require kneeling, crouching, and bending.
Must be comfortable working in a fast-paced casino environment with periods of high noise.

Nice To Haves

Some college coursework or certification in I.T. (e.g., CompTIA A+, ITF+, or equivalent) preferred.
Up to 2 years of experience in a help desk or technical support role is a plus, but not required.

Responsibilities

Maintain regular and punctual attendance to ensure smooth business operations.
Assist with day-to-day technology support, including computers, printers, phones, and network devices.
Help set up, configure, and maintain desktops, laptops, and other peripherals under the guidance of senior I.T. staff.
Assist with basic troubleshooting of hardware and software issues for staff and guest-facing systems.
Help maintain records, manuals, and documentation for I.T. systems and processes.
Support compliance with company policies, I.T. standards, and gaming regulations.
Assist with installing software updates, performing preventive maintenance, and helping with system upgrades.
Participate in technology projects and learn system troubleshooting processes with support from the I.T. Manager.
Assist with maintaining and troubleshooting LAN/WAN, VoIP phone systems, Wi-Fi, and audiovisual equipment.
Help document procedures and assist with creating training materials for end users.
Report any technical concerns or suggestions for improvements to the I.T. Manager.
Perform other related duties or special projects as assigned.