I.T. - Service Technician I

Seminole Hard Rock Support Services•Coconut Creek, FL

8d•Onsite

About The Position

OUR COMMITMENT TO SERVICE: We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests. JOB DESCRIPTION: Maintains, analyzes, troubleshoots, and repairs networking, computer systems/peripherals, telcom and cellular devices. Installs, upgrades or replaces hardware and software systems. Creates and maintains user account information including rights, security and systems groups. Documents processes. Utilizes experience and judgment to plan and accomplish goals with supervision.

Requirements

1+ years in a technical service role.
Working knowledge of current network protocols, operating systems and standards.
Professional written and verbal communications skills.
Friendly and service-oriented.
Able to work any shift.
Able to work in isolation for a full shift.
Reliable transportation.
Must be able to use common hand tools and electronic test equipment to troubleshoot, diagnose, and repair issues with computers, peripherals, and computer software
Must be able to work with members of the technical staff, team members, management and vendors in a fast-paced environment to identify, isolate and resolve hardware, software and network issues.

Nice To Haves

Associate's degree in Information Technology or technical certification preferred.

Responsibilities

Provide exemplary guest service to internal and external guests.
Responds to visits, phone calls and emails from Casino systems users with questions or issues related to the use of hardware, peripherals and software.
Determines the true nature and scope of an issue utilizing established troubleshooting procedures.
Provide support and training to users within established guidelines.
Collaborates with IT team members to insure efficient operation of Seminole Gaming technology.
Follows established workflow processes for Service Desk requests, incidents, problems and escalations.
Completes assignments within established SLA’s and project deadlines.
Communicates system issues and incidents to impacted parties.
Performs and documents duties according to established operational policies and procedures (SOP).
Contributes to a positive work environment through cooperative and professional interactions with co-workers, guests, and vendors.
Adheres to defined SOPs, departmental, property and organizational policies.
Must be available to work different shifts including nights, weekends and holidays.
Other duties as assigned.