I.T. Support Technician

Foodera Technologies•Caldwell, ID

8d•Onsite

About The Position

Foodera Technologies is a global leader in food-processing technology, designing, manufacturing, and supporting innovative equipment and integrated processing solutions for food manufacturers around the world. Our technologies help customers produce high-quality potato products, fruits, vegetables, snacks, and other prepared foods with greater efficiency, reliability, and sustainability. Built on decades of engineering expertise, innovation, and trusted customer partnerships, we combine global knowledge with local support to deliver solutions that help our customers succeed. Our people are at the center of everything we do. We foster a collaborative culture where innovation, craftsmanship, and continuous improvement drive our work. Whether you're building world-class equipment, supporting customers, advancing new technologies, or helping our teams succeed behind the scenes, you'll have the opportunity to make a meaningful impact while growing your career alongside talented colleagues around the world. As we continue to shape the future of food processing, we're looking for individuals who are passionate about quality, teamwork, and solving complex challenges. If you're ready to be part of a stable, forward-thinking organization that's advancing the future of food technology, we'd love to hear from you.

Requirements

Strong customer-service mindset and clear communication with employees at all levels.
Comfortable troubleshooting a wide range of hardware, software, and network issues.
Ability to manage multiple tasks while keeping accurate documentation and asset records.
Ability to work well both independently and as part of a collaborative IT team.
Detail-oriented, organized, and committed to continuous improvement.
Willingness to provide occasional remote support to other company locations.
Completed education in Information Technology or a related technical field.
Experience with Windows operating systems and Microsoft 365 environments.
Knowledge of hardware troubleshooting, endpoint support, and standard IT service management practices.
Familiarity with ticketing systems and documenting technical issues and resolutions.
Prior experience in technical support, help desk, or IT operations.

Nice To Haves

Associate degree in IT preferred.
Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate or CompTIA A+.

Responsibilities

Provide first-line technical support for end users, including troubleshooting computers, printers, mobile devices, and software applications.
Deliver endpoint support, including setup, configuration, updates, and maintenance.
Register new assets and maintain accurate inventory of all IT equipment.
Manage hardware lifecycle processes: deployment, replacement, and decommissioning.
Perform onsite troubleshooting and technical support at the Idaho Falls location.
Assist with local IT projects such as workstation upgrades, hardware rollouts, and infrastructure improvements.
Collaborate with the global Digital & IT team and with our Managed Service Provider (MSP) on escalated issues and strategic initiatives.
Provide remote technical support for the Caldwell/WA group as needed.
Document support activities, solutions, procedures, and asset changes in the ticketing system.
Maintain a courteous, customer-focused mindset when supporting employees.
Follow all shop safety practices.