Hyperscale Account Manager

Iron Mountain • Ohio - Remote, IN

3d • $68,400 - $85,500 • Hybrid

About The Position

Iron Mountain is seeking a motivated Hyperscale Account Manager to join its Data Center team. The role is responsible for client satisfaction and excellent customer service as the single point of contact for an important hyperscale account. The Account Manager exercises independent judgment to represent client needs, manage operational data pipelines, and foster an inclusive, high-performing culture focused on service quality.

The position leads client relationships, supports operational execution, manages commercial agreements and third-party vendors, and oversees financial reporting. It involves collaborating with internal teams and Finance, as well as interpreting client contracts and producing client-facing operational and financial reports. Hybrid work options are offered, and the role requires flexibility to travel throughout the United States.

Requirements

• Proven experience managing client relationships, driving program execution, and troubleshooting client issues in a fast-paced environment.
• Ability to interpret commercial contracts, including MSAs and SOWs, oversee project invoicing, and perform detailed data analysis for client reporting packages.
• Exceptional written and verbal communication skills.
• Strong time management skills and ability to prioritize multiple complex projects under tight deadlines.
• Proficiency with business software tools.
• Flexibility to travel throughout the United States.

Nice To Haves

• A Bachelor’s degree is strongly encouraged.

Responsibilities

• Serve as the primary contact for client inquiries, communicate Service Level Agreements (SLAs), and facilitate alignment meetings across internal business teams.
• Partner cross-functionally to ensure client assets are accurately received, processed, and reconciled; investigate discrepancies and implement process adjustments.
• Interpret client Master Services Agreements (MSAs) and Statements of Work (SOWs), collaborate on project scoping, and oversee third-party vendors for warranty management and asset disposal.
• Gather operational data to prepare Quarterly Business Reviews (QBRs), manage monthly client invoicing, and submit accurate monthly settlement reports to Finance.

Benefits

• Competitive compensation and benefits packages aligned with experience level.
• Hybrid work options combining office and remote flexibility.
• Generous paid time off and holiday schedules.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional career growth within a global organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level