Hyperscale Account Manager

Black Box•Atlanta, GA

15h

About The Position

This role focuses on supporting the day-to-day account management of hyperscale clients. The Hyperscale Account Manager will partner with the Lead Account Manager to ensure smooth operations, client satisfaction, and opportunity tracking. Key responsibilities include coordinating account activities, engaging with clients and stakeholders, monitoring revenue and scope changes, aligning internal teams, and maintaining accurate records in Salesforce.

Requirements

At least 5 years of experience in account management, sales, or a client-facing role
Experience supporting large or complex accounts (data center, construction, infrastructure, or similar preferred)
Strong organizational and time management skills
Ability to manage multiple priorities and follow through on deliverables
Clear and professional communication skills
Experience working cross-functionally with internal teams
Proficiency in Salesforce

Responsibilities

Partner with the Lead Account Manager to support day-to-day account management
Track action items, deliverables, and timelines across multiple projects
Ensure follow-ups are completed and priorities are executed
Maintain regular communication with client stakeholders and general contractors
Respond to requests, provide updates, and ensure clear communication
Support a consistent and reliable client experience
Monitor changes in scope and flag potential additional work
Support development of proposals and pricing inputs
Maintain visibility into active and upcoming opportunities
Coordinate with internal teams (operations, engineering, recruiting, finance) to move work forward
Communicate client needs clearly and ensure alignment across teams
Track progress and follow through on outstanding items
Maintain accurate account activity, opportunities, and notes in Salesforce
Support pipeline tracking and basic reporting