Global Hyperscale Account Manager

Iron Mountain•Pennsylvania - Remote, PA

2d•Remote

About The Position

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a dedicated Global Hyperscale Account Manager to join our Iron Mountain Data Centers team. In this role, you will play a vital part in cultivating trusted, long-term relationships with our largest hyperscale clients while bridging the gap between customer requirements and operational delivery. Here, your project management expertise and data center insight will ensure seamless service implementations, rapid issue resolution, and proactive account growth. You will have the opportunity to serve as the primary advocate for key industry partners, shaping how we deliver mission-critical infrastructure at scale.

Requirements

5+ years of experience in account management, project management, customer support, or data center/IT service delivery.
Strong knowledge of data center infrastructure, including power, cooling, networking, cloud services, or colocation environments.
Proven ability in leading multi-phase project implementations, managing client escalations, and negotiating commercial agreements.
Excellent communication, workload prioritization, and cross-functional collaboration skills.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Build long-term trust with key decision-makers, manage contract renewals, and lead commercial negotiations around pricing and terms in CRM systems.
Oversee the delivery of data center products and services, managing project scopes, schedules, risk evaluations, and cross-functional resource alignment.
Serve as the primary customer focal point, triaging and resolving complex service or billing escalations with urgency using platforms like ServiceNow.
Deliver detailed customer reporting packages, support client audit participation, and maintain clear, frequent bi-directional communication with executive stakeholders.