Hyperscale Account Manager

Black Box • Atlanta, GA

4h

About The Position

This role involves supporting day-to-day account management for hyperscale accounts, ensuring client satisfaction, tracking opportunities, and aligning internal teams. The Hyperscale Account Manager will partner with the Lead Account Manager to coordinate account activities, maintain client communication, monitor revenue and scope changes, and ensure smooth internal operations.

Requirements

• At least 5 years of experience in account management, sales, or a client-facing role
• Experience supporting large or complex accounts (data center, construction, infrastructure, or similar preferred)
• Strong organizational and time management skills
• Ability to manage multiple priorities and follow through on deliverables
• Clear and professional communication skills
• Experience working cross-functionally with internal teams
• Proficiency in Salesforce

Responsibilities

• Partner with the Lead Account Manager to support day-to-day account management
• Track action items, deliverables, and timelines across multiple projects
• Ensure follow-ups are completed and priorities are executed
• Maintain regular communication with client stakeholders and general contractors
• Respond to requests, provide updates, and ensure clear communication
• Support a consistent and reliable client experience
• Monitor changes in scope and flag potential additional work
• Support development of proposals and pricing inputs
• Maintain visibility into active and upcoming opportunities
• Coordinate with internal teams (operations, engineering, recruiting, finance) to move work forward
• Communicate client needs clearly and ensure alignment across teams
• Track progress and follow through on outstanding items
• Maintain accurate account activity, opportunities, and notes in Salesforce
• Support pipeline tracking and basic reporting

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed