Hyperscale Account Manager

Black Box • Atlanta, GA

1d

About The Position

The Hyperscale Account Manager will partner with the Lead Account Manager to support day-to-day account management, track action items, deliverables, and timelines across multiple projects, and ensure follow-ups are completed and priorities are executed. This role involves maintaining regular communication with client stakeholders and general contractors, responding to requests, providing updates, and ensuring clear communication to support a consistent and reliable client experience. Additionally, the Account Manager will monitor changes in scope, flag potential additional work, and support the development of proposals and pricing inputs, while maintaining visibility into active and upcoming opportunities. Internally, the role requires coordinating with various teams such as operations, engineering, recruiting, and finance to move work forward, clearly communicating client needs, ensuring alignment, and tracking progress on outstanding items. Accurate maintenance of account activity, opportunities, and notes in Salesforce, along with support for pipeline tracking and basic reporting, is also a key responsibility.

Requirements

• At least 5 years of experience in account management, sales, or a client-facing role
• Experience supporting large or complex accounts (data center, construction, infrastructure, or similar preferred)
• Strong organizational and time management skills
• Ability to manage multiple priorities and follow through on deliverables
• Clear and professional communication skills
• Experience working cross-functionally with internal teams
• Proficiency in Salesforce

Nice To Haves

• Experience supporting large or complex accounts in data center, construction, or infrastructure

Responsibilities

• Partner with the Lead Account Manager to support day-to-day account management
• Track action items, deliverables, and timelines across multiple projects
• Ensure follow-ups are completed and priorities are executed
• Maintain regular communication with client stakeholders and general contractors
• Respond to requests, provide updates, and ensure clear communication
• Support a consistent and reliable client experience
• Monitor changes in scope and flag potential additional work
• Support development of proposals and pricing inputs
• Maintain visibility into active and upcoming opportunities
• Coordinate with internal teams (operations, engineering, recruiting, finance) to move work forward
• Communicate client needs clearly and ensure alignment across teams
• Track progress and follow through on outstanding items
• Maintain accurate account activity, opportunities, and notes in Salesforce
• Support pipeline tracking and basic reporting

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed