Hybrid Manufacturing/ Retail Manager

Crafco•Memphis, TN

1d•Onsite

About The Position

Crafco, Inc. is seeking a Hybrid Manufacturing/Retail Manager at its Supply Center in Memphis, Tennessee. Crafco Supply Centers are manufacturing and retail facilities that make and sell pavement-preservation materials and equipment for crack sealing, pothole patching, sealcoating, and related applications. This manager leads and oversees the facility’s manufacturing, retail, service, and support functions, including staffing and building operations, manufacturing equipment, inside sales, the equipment service center, safety and regulatory compliance, rental equipment, purchasing, inventory, and quality-controlled production of asphalt sealer, pothole cold patch, and pavement stencils. This is a hands-on working-management role leading a small team of five to seven full-time and some seasonal employees. The manager oversees day-to-day operations and production, develops employees, maintains customer and vendor relationships, and supports facility functions as needed. The role also manages retail store performance, inventory, customer service, equipment maintenance, seasonal planning, and coordination with outside sales and corporate leadership. The position offers a competitive salary and benefits including profit sharing, matching 401(k), health, life, disability, dental and vision coverage, holiday pay, personal and sick pay, and maternity/paternity leave. Applicants must be authorized to work in the United States and have a valid driver’s license. Employment offers are contingent on a pre-employment drug test and background check. Crafco is an equal-opportunity employer and a drug-free workplace.

Requirements

At least 3 years of supervisory experience in a manufacturing or production environment.
High school diploma or GED.
Working knowledge of inventory management, manufacturing and warehousing operations, shipping, and purchasing.
Computer proficiency with Microsoft Office Suite and ERP systems.
Knowledge and understanding of health, safety, and environmental regulations and requirements.
Have or obtain forklift certification.
Strong verbal and written communication skills for interacting with employees, vendors, and customers.
Hands-on management experience focused on team development and performance accountability.
Ability to work occasional overtime or Saturday hours as needed.
Ability to travel locally if needed.
Authorization to work in the United States.
Valid driver’s license.
Successful completion of a pre-employment drug test and background check as a condition of an employment offer.

Nice To Haves

Retail or inside sales experience.
Experience in pavement or bridge maintenance, equipment supply, construction, asphalt, concrete, chemicals, or related fields.
Additional college or technical education.
SAP experience.
Knowledge or experience with pavement-preservation materials.
Lean, Six Sigma, or continuous-improvement background; candidates with these attributes will receive higher consideration.

Responsibilities

Lead and oversee the functions of a facility that combines manufacturing and retail operations.
Manage day-to-day manufacturing and facility operations, staffing, and timely, accurate, and safe performance.
Work hands-on with a team of five to seven full-time and seasonal employees; develop and mentor staff, provide training, and support career growth.
Fill in for positions and provide coverage when necessary.
Maintain professional relationships with employees, staff, customers, visitors, and vendors.
Oversee all manufacturing phases, including production, lab testing, kitting, loading tanks, and shipping.
Manage raw materials, inventory, ordering, and daily and monthly batch production.
Ensure accurate records and compliance with safety, loss-prevention, and regulatory requirements.
Maintain store merchandising, cleanliness, and inventory levels to support sales and operational efficiency.
Manage the customer and rental-fleet equipment service center.
Oversee maintenance and troubleshooting of manufacturing equipment, facility infrastructure, and rental-fleet equipment.
Manage inside retail sales goals and performance and coordinate with the outside sales team.
Plan and manage seasonal duties, maintenance, sales projections, and budgeting needs.
Oversee store workflows, inventory accuracy, and adherence to Crafco standards.
Provide a strong customer experience through proactive service, relationship building, and efficient resolution of customer issues.
Monitor and analyze store performance metrics and address performance gaps and opportunities.
Identify sales opportunities and collaborate with Territory Managers on business-development strategies.
Partner with corporate leadership to communicate company initiatives, policies, and procedural changes.