Retail Systems Engineer (HYBRID)

GSO • Greensboro, NC

1d • Hybrid

About The Position

The Enterprise Retail Systems Engineer designs and implements integrated solutions across retail store systems to ensure reliable operations and a consistent experience for customers and employees. The role applies knowledge of retail technology, POS systems, store operations, and integration practices to develop and optimize architecture that supports current and future needs, improving efficiency, performance, and scalability across store technologies. The position is based at The Fresh Market’s Store Support Center in Downtown Greensboro, North Carolina, and reports to the Manager of Solutions Delivery.

The engineer implements, configures, supports, and enhances store technology throughout its lifecycle. The role includes integrating in-store systems with enterprise platforms, maintaining data flows for corporate reporting and analytics, troubleshooting system interoperability, and supporting technology deployments for new stores, remodels, and other initiatives. The engineer collaborates with business partners, store operations, vendors, architects, and IT teams to align systems with operational needs and resolve issues.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• At least 3 years of experience supporting or implementing enterprise or retail systems in a production environment.
• Strong working knowledge of retail systems, including POS, inventory management, CRM, ERP, and payment processing.
• Hands-on experience with system integrations, APIs, messaging, and data exchange technologies.
• Familiarity with cloud-based and hybrid environments, including AWS and Azure, as they relate to retail systems.
• Experience supporting omnichannel capabilities such as BOPIS, loyalty programs, digital wallets, and customer data integration.
• Proven ability to troubleshoot complex system issues across multiple integrated platforms.
• Strong communication skills and ability to collaborate with cross-functional teams and vendors.
• Experience working in Agile or similar delivery models.
• Ability to manage multiple priorities and respond effectively to operational issues.

Nice To Haves

• Experience working directly with store operations or supporting in-store technology rollouts.
• Practical knowledge of retail workflows, including sales, inventory movement, promotions, and customer service.
• Experience supporting 24/7 or high-availability systems in a customer-facing environment.
• Experience working with Toshiba ACE, EDJ applications, and SOTI Connect in a retail environment.

Responsibilities

• Implement, configure, and support store technology solutions through deployment, testing, maintenance, and ongoing enhancements.
• Build and maintain integrations among retail systems, including POS, inventory management, CRM, ERP, digital signage, and mobile devices.
• Execute integration strategies that enable reliable data exchange between in-store technologies and enterprise platforms.
• Support and troubleshoot interoperability among technologies such as self-checkouts, mobile payment solutions, and kiosks.
• Work with architects and stakeholders to turn solution designs into scalable implementations.
• Assist in evaluating retail technology platforms and tools, offering technical input on performance, reliability, and operational fit.
• Implement and maintain data flows from store systems to corporate reporting and analytics platforms, ensuring data accuracy and timeliness.
• Support scalability initiatives for new store openings, remodels, and technology rollouts.
• Collaborate with business partners, store operations, vendors, and IT teams to resolve issues and align systems with operational needs.
• Monitor system performance, identify root causes, and implement fixes or improvements to system stability and efficiency.
• Provide technical support and guidance during incidents, upgrades, and change initiatives in a fast-paced retail environment.

Benefits

• Team member discount up to 40%.
• Health, dental, and vision insurance available for individuals, spouses, partners, and families.
• 401(k) contribution and match for part-time and full-time team members.
• Personal time off and additional time-off purchase plans.
• Other benefits are mentioned but not specified.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level