HVAC Warranty Technician

Harris Heating, Plumbing, Air & Electric•New Castle, DE

6d•Onsite

About The Position

Harris Plumbing, Heating, Air & Electric is growing and is currently interviewing for an HVAC SERVICE TECHNICIAN for their Install Warranty Department. This is not a standard HVAC service technician position, and they are looking for a highly experienced technician. The role involves completing general HVAC in-home service calls, establishing customer rapport to sell products and services, troubleshooting heating and cooling system malfunctions by asking lifestyle questions, educating customers on finance options and maintenance plans, and explaining replacement opportunities for aging systems. The technician will be expected to meet revenue goals, maintain a professional image to gain referrals and repeat business, collaborate with customer service and dispatch, keep a clean job site and truck, participate in training and meetings, and train apprentices. Accurate and timely completion of invoices, time cards, feedback, and option sheets is also required.

Requirements

Licensed with knowledge of local HVAC codes and ability to make on-the-job applications.
Minimum of four years experience including hands on training and or work is required.
2 years electrician experience a plus.
Proven track record in heating and cooling systems including ability to draw simple diagrams, read blue prints and other diagrams.
Clean, safe driving record.
Successful completion of pre-employment drug screening and criminal background check.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Knowledge of water purification systems.
Passionate about The Company and believes in what we do.
High integrity with advanced social skills and ability to make solid connections.
Strong desires to be a better technician tomorrow than you are today.
Engaging personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.
Highly motivated, self-starter who’s flexible and has a great attitude on life.

Nice To Haves

2 years electrician experience
HVAC: 2 years (Preferred)
EPA Type II (Preferred)

Responsibilities

Complete all general HVAC in-home, service calls.
Establish customer rapport to sell the right products and services.
Ask the right lifestyle questions to troubleshoot heating and cooling system malfunctions.
Educate and assist customers in choosing the best finance options and maintenance plans.
Explain replacement opportunities for aging, inefficient or underperforming systems.
Understand your sales criteria and hold yourself accountable for exceeding revenue goals.
Show yourself as professional and knowledgeable to win new referrals and repeat business.
Work along side customer service and dispatch to ensure overall success of the business.
Maintain a clean, organized job site and well inventoried truck.
Participate actively in all training exercises, morning meetings, trade shows and retreats.
Train and mentor apprentices to ensure quick, accurate repairs and installations.
Be accurate and timely with invoices, time cards, curbside feedback and option sheets.