HVAC Warranty Technician
About The Position
This role involves diagnosing and repairing residential HVAC systems that are covered under workmanship or manufacturer warranties. The technician will inspect newly installed systems for installation-related issues, identify the root cause of various concerns (equipment, airflow, electrical, refrigerant, drainage, and comfort), and correct any deficiencies found. The job requires testing completed work to ensure safe and proper operation, explaining findings to homeowners, and documenting all diagnostic information in Service Titan. Additionally, the technician will communicate recurring installation issues to management, coordinate with manufacturers for warranty parts, adhere to specifications and safety requirements, maintain a company vehicle and tools, and provide excellent customer service.
Requirements
- Minimum of two years of residential HVAC service or diagnostic experience required
- Strong knowledge of HVAC systems, components, electrical troubleshooting, airflow, refrigeration, and installation practices
- Ability to read wiring diagrams, technical manuals, and manufacturer specifications
- EPA Section 608 certification required
- Valid driver’s license with a clean driving record
- Ability to work independently and make sound diagnostic decisions
- Strong attention to detail and commitment to quality workmanship
- Professional communication and customer-service skills
- Ability to accurately document work using a tablet or mobile device
Nice To Haves
- NATE certification or additional HVAC training is a plus
- Experience with Service Titan is a plus
Responsibilities
- Diagnose and repair residential HVAC systems covered under workmanship or manufacturer warranties
- Inspect newly installed HVAC systems for installation-related issues
- Identify the root cause of equipment, airflow, electrical, refrigerant, drainage, and comfort concerns
- Correct installation deficiencies and complete necessary repairs
- Test completed work to confirm the system is operating safely and properly
- Clearly explain findings, repairs, and next steps to homeowners
- Document diagnostic findings, repairs, parts used, photos, and job notes in Service Titan
- Communicate recurring installation issues to management to help improve quality and reduce callbacks
- Coordinate with manufacturers and suppliers when warranty parts are needed
- Follow manufacturer specifications, company procedures, and all applicable safety requirements
- Maintain an organized company vehicle, tools, and assigned inventory
- Deliver respectful, five-star customer service on every appointment
Benefits
- Full medical, dental, and vision packages, including fully employer-paid options
- 401(k) with company match
- Leadership training that directly results in greater career opportunities
- Continuous education stipends are available
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
