HVAC Warranty Technician

Radiant Plumbing and Air Conditioning • Austin, TX

3d

About The Position

Radiant Plumbing & Air Conditioning is hiring an HVAC Warranty Technician to handle warranty calls and recalls on new residential system installations. The technician diagnoses and troubleshoots HVAC equipment, repairs or replaces warranty-related components, and performs quality assurance inspections to verify installations meet company standards. The role requires communicating findings and recommendations to homeowners, documenting service details in ServiceTitan, coordinating with installation teams to address recurring issues, and delivering a safe, high-quality customer experience in accordance with company and manufacturer guidelines.

Requirements

• At least 3 years of experience diagnosing and troubleshooting residential HVAC equipment.
• Experience with variable-speed units and communicating systems.
• Experience replacing components such as contactors, capacitors, motors, boards, and sensors.
• Ability to recover, charge, and handle refrigerant safely.
• EPA Certification and TDLR License.
• Valid driver's license with no major violations within the last 3 years.
• Ability to use an iPad and ServiceTitan software.
• Strong attention to detail and commitment to quality workmanship.
• Excellent customer service and communication skills.
• Ability to work independently and solve problems efficiently.

Nice To Haves

• Experience with warranty service and post-installation repairs.

Responsibilities

• Run warranty calls and recalls on new system installations.
• Diagnose and troubleshoot residential HVAC equipment.
• Repair or replace warranty-related components and equipment.
• Perform quality assurance inspections to ensure installations meet company standards.
• Communicate findings and recommendations clearly with homeowners.
• Document service details, parts used, and resolutions accurately in ServiceTitan.
• Collaborate with installation teams to identify and resolve recurring issues.
• Deliver an exceptional customer experience while representing the Radiant brand.
• Complete work safely and in compliance with company and manufacturer guidelines.

Benefits

• Competitive hourly pay with weekly pay.
• Medical, dental, and vision coverage.
• 401(k) with 4% company match.
• PTO and paid holidays.
• Paid parental leave.
• Company-provided truck, phone, iPad, and uniforms.
• Ongoing training and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed