HVAC Truck Based Service Manager

Johnson Controls • Milwaukee, WI

21d • $92,400 - $138,900

About The Position

Johnson Controls is hiring an HVAC Truck Based Service Manager to lead a truck-based HVAC and building controls service organization. The manager is responsible for service customer account activity, profitability and productivity, customer relationships and satisfaction, team development and retention, and safety program compliance. The role balances service execution, staffing, and financial results while supporting a diverse workforce of union and non-union employees.

Requirements

• Technical school training or equivalent experience in the HVAC or building controls industry.
• Three or more years of management experience in a similar service deliverable environment.
• Ability to prioritize work activities, manage scheduling, and lead a diverse team.
• Strong interpersonal, customer service, and negotiating skills.
• Demonstrated written and verbal communication skills.
• Basic financial accounting experience.
• Proficiency in MS Office products and the basic Windows environment.

Nice To Haves

• Diploma in Electronic or Mechanical Systems.
• Five years of prior experience in the HVAC or building controls industry.
• Five or more years in a service management role directing a similar service deliverable team.

Responsibilities

• Lead service customer account growth and execution for the assigned customer base.
• Set and monitor gross margin and profitability goals, including Planned Services Agreements and Labor & Materials (L&M) work.
• Drive L&M growth through Technicians and Team Leads.
• Lead execution of assigned service business, including warranty-related customer issues.
• Review and approve L&M quotations.
• Oversee budgeting, forecasting, and accounts payable and receivable activities.
• Maintain appropriate staffing levels for existing and new business needs.
• Hire, train, transition, and develop employees, and manage day-to-day service team performance.
• Conduct formal performance reviews and address people-management issues.
• Support supervision and audits of Technicians, Customer Service Agents, and others involved in service delivery.
• Procure and maintain fleet and tools inventory.
• Ensure safety performance and program compliance.
• Build customer and team performance through clear goals, regular follow-up, practical problem-solving, coaching, and operational discipline.

Benefits

• Competitive base salary and bonus program.
• Three weeks of paid vacation per calendar year.
• Holidays, sick time, and three PTO days per calendar year.
• 401K.
• Medical, dental, and vision care available day one.
• Product, on-the-job, and cross-training opportunities.
• Encouraging and collaborative team environment.
• Scheduling and management support.
• JCI employee discount programs through The Loop by Perk Spot.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed