HVAC Truck Based Controls Service Technician (union)

Johnson Controls•Las Vegas, NV

About The Position

Johnson Controls is seeking a truck-based controls service technician to service building automation, HVAC, and facility management systems. Under minimal supervision, the technician performs preventive maintenance, repairs, installations, commissioning, troubleshooting, and general servicing. The role involves direct, on-site customer interaction and a focus on customer satisfaction, resolving service issues, and recommending solutions to improve building efficiency. The technician diagnoses complex control-system malfunctions, consults with customers based on data and site assessments, and may develop field proposals for retrofits, upgrades, and enhancements. The role also supports sales with technical recommendations, coordinates work with internal teams and subcontractors, documents field changes and project work, and helps design, configure, load, commission, and validate building control systems. The technician provides customer training and mentors and supports other technicians, including helping them work toward certifications. The role requires adherence to company and customer safety standards and ongoing study and completion of company-required certifications.

Requirements

Must be a member of, or willing to join, the United Association of Journeymen and Apprentices of the Plumbing and Pipe Fitting Industry of the United States and Canada, AFL-CIO.
Minimum of four years of commercial controls troubleshooting experience in the HVAC industry, including buildings, chiller plants, and systems.
Graduate of a vocational school program or possess an associate degree in a technical field, or have two years of experience servicing electronic and/or mechanical systems.
Demonstrated ability to install and/or service electronic control systems and HVAC equipment.
Effective communication skills for representing Johnson Controls at customer sites and explaining technical information to technical and non-technical audiences.
Effective writing skills and understanding of programs and software applications.
Knowledge of control theory, automatic temperature controls, building automation systems, and other building subsystems.
Willingness to learn and take responsibility for system troubleshooting, repair, and aftermarket services.
Ability to work with a branch team and interact professionally with customers, coworkers, subcontractors, and other trades.

Responsibilities

Perform preventive maintenance, repairs, installations, commissioning, troubleshooting, and general servicing of building control, HVAC, and facility management systems.
Diagnose and repair complex control-system malfunctions, including testing and writing modifications in multiple system software languages.
Consult with customers using data gathered and site assessments; communicate service updates, outstanding issues, and system recommendations.
Develop field proposals and quotes for retrofits, upgrades, enhancements, and other recommended work; support sales leads with technical recommendations and promote add-on work.
Manage assigned work for efficient execution, customer satisfaction, and professional conduct; report problems or changes to management promptly.
Coordinate project activities with branch and service managers, project managers, subcontractors, customers, and other trades.
Provide sketches and field-change information to support engineering corrections, as-built drawings, and software updates; assist with layouts and bid proposals.
Communicate with customers upon arrival and before leaving a work site, and meet regularly with customers to understand operating problems.
Follow Johnson Controls and customer safety standards; provide safety leadership, instruction, and awareness to technicians and subcontractors.
Train customers in control-system operations and provide manuals and documentation for training as required.
Mentor, coach, support, and train control, service, and mechanical technicians; support technician certification on complex building automation systems.
Compile job and project documentation, including certificates of completion, customer training forms, training certificates, punch lists, and close-out documentation.
Conduct self-study and complete company-required certifications to maintain technical proficiency.
Assist with building-control system design and configuration, including flow diagrams, sequences of operation, bills of material, network layouts, and electrical schematics.
Assist in developing and testing software programs to operate systems according to project requirements.
Coordinate drawings and equipment schedules for submittals and installation; select, order, and track materials; and coordinate factory mounting to meet schedules.
Assist with loading and commissioning system- and network-level controllers and validating system functionality; troubleshoot issues with subcontractors and other trades.
Keep management, contractors, and customers informed of job progress and issues; participate in project field-team release meetings.
Provide facility-efficiency recommendations and solutions, including upselling opportunities.
Perform other assigned duties related to installing, commissioning, and servicing building controls, facility management systems, and energy management systems.