HVAC Technical Specialist

Hajoca Corporation

21h•$65,000 - $100,000•Remote

About The Position

Hajoca Corporation is seeking a HVAC Technical Specialist for its National HVAC Division. This is a remote position. The role involves overseeing HVAC technical training and support, investigating and diagnosing field technical issues, collaborating with manufacturers to resolve technical problems, and providing documentation for warranty claims. The specialist will travel to customer locations to advise on complex HVAC technical issues, work independently to provide consultation on HVAC system performance, and deliver product support training and inventory assistance to Hajoca Profit Centers. Additionally, the role supports sales efforts through technical training, coaching, and product support, manages customer relationships to enhance satisfaction, and aligns with Profit Center Managers and sales staff for effective communication. Maintaining current knowledge of HVAC technical issues through bulletins and training, safeguarding company assets, and adhering to company policies and safety/compliance training are also key responsibilities. Other duties as assigned by management are expected.

Requirements

5+ years of technical experience in HVAC systems
Possess a proper and valid driver’s license
Applicable HVAC certifications
Be able to diagnose and analyze HVAC equipment, installation and application according to the manufacturer's installation documentation.
Have experience training others on HVAC systems.
Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain appointment and customer contact files, and to analyze performance data.
Demonstrate outstanding verbal and written communication, and generous listening skills.
Be organized, a self-starter, and detail oriented.
Be able to build and maintain a positive working relationship with customers, vendors, and co-workers.
Be able to learn and operate the computer related systems used to create and submit quotation packages and create orders.
Read, write, speak, and understand English.
Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Responsibilities

Oversee all aspects of HVAC technical training and support within the region.
Use advanced HVAC technical knowledge to investigate, analyze, and diagnose field technical issues and work with HVAC manufacturers to resolve all technical issues both over the phone and onsite.
Provide the documentation required by the HVAC manufacturers to diagnose warranty related claims.
Travel throughout large geographic territory to customer locations to advise on complex HVAC technical issues.
Work independently to provide consultation and guidance to customers regarding their HVAC system performance.
Deliver comprehensive product support training, updates, and inventory assistance to Hajoca Profit Centers.
Support sales efforts through technical training, coaching, evaluation, inventory recommendations and product support.
Effectively manage customer contacts and relationships to provide excellent customer service, build support and sales, and constantly increase overall customer satisfaction.
Develop close support alignment with each Profit Center Manager and HVAC sales staff member to ensure open communication and assistance.
Maintain a current working knowledge of all HVAC technical issues by reviewing all technical bulletins and attending industry-related technical training functions and professional events.
Safeguard and maintain all Company assets – business planning and strategy, customer information and confidential manufacturer information.
Conduct all business in accordance with Company policy and procedures.
Successfully complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by immediate supervisor and other management as required.