Technical Specialist

Shields Business Solutions•Moorestown, NJ

4d•Onsite

About The Position

The Technical Specialist is responsible for providing guidance to all field personnel. The Tech Specialist will work closely with the Technical Trainer to identify best practices across all facets of the Service Department. Responsible for efficiently resolving problems beyond the technical expertise of all levels of Field Engineers (FEs).

Requirements

High School Diploma
Ability to develop positive working relationships with individuals both inside and outside of the company
Ability to communicate effectively with co-workers, customers, and vendors
High degree of accuracy and attention to attention
Ability to work independently and as part of a group
Must have the ability to work a flexible schedule; occasional evening and weekend work may be required as job duties demand
Must be able to work a standard 40-hour work week and overtime as needed including occasional weekends
Valid driver's license

Nice To Haves

Minimum 5 years Electro-Mechanical experience
Ability to perform electronics testing and measurements
Must be able to repair electronic and mechanic sub-assemblies.
Knowledge of multi meter and power supply
Problem solving skills
Documentation skills

Responsibilities

Attend an advanced training class on one or more ATM models
Complete manufacture training on specific ATM model
Learns and becomes proficient in the diagnosis and repair of new and complex products
Demonstrate the ability to diagnose and repair major faults relating to media jams, network malfunctions and power issues
Perform repairs and maintenance on ATMs in designated areas as directed by the Dispatch Department
Complete installation of new ATMs
Provide on-site training to branch personnel as needed
Work with manufacture support teams when necessary
Open case files with manufacture support, follow through and implement fixes based on findings
Provide technical support to all FEs
Utilize company provided equipment and tools to resolve equipment malfunctions
Assist in setting technician protocols for new business or customers
Demonstrate excellent technical and customer relation skills
Daily completion and submission of all required paperwork to include timesheets, expense reports, mileage logs, inventory reports and work orders
Provide training to AFE, FE when required
Other duties as required