Technical Specialist

Shields Business Solutions•Moorestown Township, NJ

2d•Hybrid

About The Position

The Technical Specialist is responsible for providing guidance to all field personnel. The Tech Specialist will work closely with the Technical Trainer to identify best practices across all facets of the Service Department. Responsible for efficiently resolving problems beyond the technical expertise of all levels of Field Engineers (FEs). This role involves attending advanced training classes on ATM models, completing manufacturer training, and becoming proficient in diagnosing and repairing new and complex products. The specialist will demonstrate the ability to diagnose and repair major faults related to media jams, network malfunctions, and power issues. Additionally, they will perform repairs and maintenance on ATMs, complete new ATM installations, provide on-site training to branch personnel, and work with manufacturer support teams. This includes opening case files with manufacturer support, following through, and implementing fixes. The Technical Specialist will provide technical support to all FEs, utilize company equipment and tools to resolve malfunctions, and assist in setting technician protocols. Excellent technical and customer relation skills are essential, along with the daily completion and submission of all required paperwork (timesheets, expense reports, mileage logs, inventory reports, and work orders). Training to Assistant Field Engineers (AFE) and Field Engineers (FE) will be provided when required. Other duties as assigned.

Requirements

High School Diploma
Ability to develop positive working relationships with individuals both inside and outside of the company
Ability to communicate effectively with co-workers, customers, and vendors
High degree of accuracy and attention to attention
Ability to work independently and as part of a group
Must have the ability to work a flexible schedule; occasional evening and weekend work may be required as job duties demand
Must be able to work a standard 40-hour work week and overtime as needed including occasional weekends
Valid driver's license

Nice To Haves

Minimum 5 years Electro-Mechanical experience
Ability to perform electronics testing and measurements
Must be able to repair electronic and mechanic sub-assemblies.
Knowledge of multi meter and power supply
Problem solving skills
Documentation skills

Responsibilities

Provide guidance to all field personnel.
Work closely with the Technical Trainer to identify best practices across all facets of the Service Department.
Efficiently resolve problems beyond the technical expertise of all levels of Field Engineers (FEs).
Attend an advanced training class on one or more ATM models.
Complete manufacturer training on specific ATM models.
Learn and become proficient in the diagnosis and repair of new and complex products.
Demonstrate the ability to diagnose and repair major faults relating to media jams, network malfunctions and power issues.
Perform repairs and maintenance on ATMs in designated areas as directed by the Dispatch Department.
Complete installation of new ATMs.
Provide on-site training to branch personnel as needed.
Work with manufacturer support teams when necessary.
Open case files with manufacturer support, follow through and implement fixes based on findings.
Provide technical support to all FEs.
Utilize company provided equipment and tools to resolve equipment malfunctions.
Assist in setting technician protocols for new business or customers.
Demonstrate excellent technical and customer relation skills.
Daily completion and submission of all required paperwork to include timesheets, expense reports, mileage logs, inventory reports and work orders.
Provide training to AFE, FE when required.
Perform other duties as required.