HVAC Supervisor

Kelso Building Services•Beltsville, MD

10h•$70,000 - $80,000

About The Position

The HVAC Supervisor leads field technicians and coordinates commercial HVAC service and installation work across multiple job sites. This hands-on leadership role oversees daily crew performance, scheduling, technical troubleshooting, quality, safety, customer service, and technician development. The supervisor serves as a point of contact among field technicians, dispatch, project management, superintendents, customers, suppliers, and management, and may work alongside the field team when needed. The role also supports inventory and purchasing, estimates and quotes, service agreements, hiring and onboarding, performance management, and reporting on department results.

Responsibilities

Supervise, schedule, coach, and support HVAC service and installation technicians and apprentices across multiple job sites.
Assign work, set priorities, coordinate with dispatch and project teams, match technicians to jobs, and adjust schedules as conditions change.
Manage the on-call rotation and after-hours coverage.
Provide hands-on technical support and troubleshoot complex commercial HVAC systems, including RTUs, split systems, VRF, boilers, chillers, and controls.
Visit job sites, perform quality-control inspections, and ensure completed work meets company standards, local codes, and manufacturer specifications.
Review service tickets, notes, photos, timesheets, invoices, and job documentation for accuracy and completeness.
Mentor and train technicians and apprentices; conduct ride-alongs and skills assessments, identify training needs, and organize ongoing training.
Set performance expectations, provide feedback, conduct performance reviews, and address attendance, conduct, and performance issues.
Assist with recruiting, interviewing, hiring, and onboarding technicians.
Enforce company safety policies and OSHA requirements, lead safety meetings and toolbox talks, and ensure safe use of PPE and required safety procedures.
Ensure refrigerant handling, recovery, and record-keeping comply with EPA Section 608 rules, and track technician licenses and certifications.
Investigate and report accidents, injuries, near misses, and vehicle incidents.
Serve as an escalation point for customer complaints, concerns, and warranty issues, and build relationships with commercial and property-management accounts.
Ensure technicians communicate clearly with customers, explain findings, and present repair options honestly.
Support maintenance agreements and service plans, pass qualified replacement and upgrade leads to sales, and review quotes, pricing exceptions, and warranty claims within authority limits.
Oversee truck stock, warehouse inventory, company vehicles, tools, and test equipment; ensure equipment is maintained and calibrated.
Approve parts and equipment purchases within budget and coordinate with suppliers and distributors regarding availability, backorders, and returns.
Track service performance metrics, report department results to management, help set goals and budgets, recommend process improvements, and review labor hours against jobs.