HVAC Supervisor

Kelso Industries • Beltsville, MD

12h • $70,000 - $80,000

About The Position

Kelso Industries is seeking an experienced HVAC Supervisor to lead field technicians and oversee commercial HVAC service and installation work. This is a hands-on leadership role responsible for daily crew performance, field troubleshooting, scheduling, quality, safety, and coordination among technicians, project management, dispatch, and customers. The supervisor may work alongside the team in the field when workload requires.

The role includes supervising and developing HVAC service technicians and apprentices; coordinating service calls, maintenance visits, emergency work, and after-hours coverage; ensuring work meets company standards, manufacturer specifications, and applicable codes; and handling customer escalations and service-department reporting. The supervisor also supports recruiting, training, inventory and purchasing, maintenance agreements, estimates, and operational improvements.

Kelso Industries describes its work as providing HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. The company highlights growth opportunities, an employee-supportive culture, meaningful work, and competitive compensation and benefits. The stated compensation range for this role is $70,000–$80,000 per year.

Responsibilities

• Supervise, schedule, coach, and support HVAC service and installation technicians and apprentices across job sites.
• Assign work, establish daily priorities, and coordinate with dispatch, project managers, and superintendents to keep jobs on schedule.
• Schedule and prioritize service calls, maintenance visits, and emergency calls; match technicians to jobs based on skills, location, and workload.
• Manage the on-call rotation and after-hours coverage, and adjust schedules as job progress or emergencies require.
• Provide hands-on technical support and troubleshoot complex commercial HVAC systems, including RTUs, split systems, VRF, boilers, chillers, and controls.
• Conduct field visits, ride-alongs, skills assessments, and quality-control inspections; follow up on callbacks and address root causes.
• Review service tickets, notes, photographs, timesheets, labor hours, invoices, and job documentation for accuracy and completeness.
• Ensure completed work meets company standards, manufacturer specifications, code requirements, and local codes.
• Mentor and train technicians and apprentices, identify skills gaps, organize ongoing training, and support career development.
• Set performance expectations, provide feedback, conduct performance reviews, and address attendance, conduct, and performance concerns in accordance with company policy.
• Assist with recruiting, interviewing, hiring, onboarding, and performance evaluations for field staff.
• Enforce company safety policies and OSHA requirements; lead safety meetings and toolbox talks and ensure appropriate PPE, ladder safety, lockout/tagout, fall protection, and electrical safety practices.
• Ensure refrigerant handling, recovery, and recordkeeping follow EPA Section 608 rules; track technician licenses and certifications.
• Investigate and report accidents, injuries, near misses, and vehicle incidents.
• Serve as the escalation point for customer complaints, concerns, and warranty issues; visit job sites to resolve problems and restore customer confidence.
• Ensure technicians communicate clearly with customers, explain findings, and present repair options honestly; build relationships with commercial and property-management accounts.
• Support maintenance agreements and service plans, pass qualified replacement and upgrade leads to sales, and review quotes, pricing exceptions, and warranty claims within authority limits.
• Assist with estimating, material requisitions, equipment orders, and parts and equipment purchasing within budget.
• Oversee truck stock, warehouse inventory, company vehicles, tools, and test equipment; ensure equipment is maintained and calibrated and coordinate with suppliers on availability, backorders, and returns.
• Track service performance measures, report department results to management, help set goals and budgets, and recommend process improvements.
• Approve technician timesheets and review labor hours against jobs.
• Work alongside the field team when workload requires.

Benefits

• Growth opportunities and career advancement
• Company culture that supports employee growth and values contributions
• Meaningful work and a sense of purpose
• Competitive compensation and benefits intended to support financial security, health, and well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed